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Is there a way to make inbound calls ring at receptionist then if not answered after 3 rings, ring a group of extensions?

Posted on 2011-09-19
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Last Modified: 2013-12-27
Hey All,

What we want:   We would like to have all inbound calls ring at the receptionist extension.  Then if they do not answer it after three rings it would ring at a handful of other extensions.  We are hoping to accomplish this without using a CCR Tree.  Thanks in advance for any and all input.
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Question by:jcullen757
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morganmce earned 1500 total points
ID: 36577344
How about a hunt group? You could configure it so that if the first number is unanswered, the call will hunt to the next line and so on until the call is answered.
You can then configure it so that if nobody answers, it will go to the voicemail of the original extension.

Without knowing what vendor PBX you have, it's difficult to describe the steps, but hopefully this will at least point you in the right direction!

Let me know how you get on!
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Author Comment

by:jcullen757
ID: 36577887
Sorry been awhile since I have been on here. I put that info under Tags:

Phone System is a Nortel MICS with software version 7.1

This is what we have come up with as a solution:

Incoming Call Routing:   All incoming calls will ring at x1701 two times before they are forwarded to x1748(Ghost phone in Phone Room), this will also ring the following extensions: x1703, x1704, x1706, x1712, and x1715.  If know one answers the call after it rings four times(total of six rings) it will then go to x1701 Mailbox which is the Company Mailbox.  All other extensions with a Mailbox will pick up after six rings.                                          

We accomplished this be assigning x1748 answer DN to the above groups soft buttons.                                          

We are doing our best to convince client to use a CCR tree in AA to accomplish there needs and also give us a GUI interface to work with.  :)

Any other thoughts?                                          
                                          
                                          


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Author Closing Comment

by:jcullen757
ID: 36944909
Thanks for the help. We got it!
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