Is there a way to make inbound calls ring at receptionist then if not answered after 3 rings, ring a group of extensions?
Hey All,
What we want: We would like to have all inbound calls ring at the receptionist extension. Then if they do not answer it after three rings it would ring at a handful of other extensions. We are hoping to accomplish this without using a CCR Tree. Thanks in advance for any and all input.
What we want: We would like to have all inbound calls ring at the receptionist extension. Then if they do not answer it after three rings it would ring at a handful of other extensions. We are hoping to accomplish this without using a CCR Tree. Thanks in advance for any and all input.
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Thanks for the help. We got it!
ASKER
Phone System is a Nortel MICS with software version 7.1
This is what we have come up with as a solution:
Incoming Call Routing: All incoming calls will ring at x1701 two times before they are forwarded to x1748(Ghost phone in Phone Room), this will also ring the following extensions: x1703, x1704, x1706, x1712, and x1715. If know one answers the call after it rings four times(total of six rings) it will then go to x1701 Mailbox which is the Company Mailbox. All other extensions with a Mailbox will pick up after six rings.
We accomplished this be assigning x1748 answer DN to the above groups soft buttons.
We are doing our best to convince client to use a CCR tree in AA to accomplish there needs and also give us a GUI interface to work with. :)
Any other thoughts?