Track changes shows author's name until it's saved

I have a client with a word 2007 with tracked changes. When he makes a change, you can hover over it and see his name. However once you hit save it just says "author". He has his name entered correctly in word options.
SDTSSAsked:
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redrumkevCommented:
SDTSS,

Can you double check his name: On the Review tab, in the Tracking group, click the arrow next to Track Changes, and then click Change User Name?

If that is all in order, then you may have the option selected (or this user does) to remove personal information. Check this here: Office Button -> Word Options -> Trust Center (left pane, second from bottom option) -> Trust Center Settings... (right pane, bottom) -> Privacy Option (Left pane of pop-up). Is "Remove personal information from file properties on save" checked? If so, un-check it.

For the above to work, the document had to be created in 2003 or prior version of Word. If the box is checked and greyed out (you can't change it) then the document was created in 2007 and now has an error (corrupted, etc.).

Hope this helps,
Kevin
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SDTSSAuthor Commented:
I had already checked the user name but the "remove personal information on save" was checked. I uncheded it and it worked like a charm. Thank you!
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