Solved

Cannot see new e-mails on iphone 4 connected to exchange 2003.

Posted on 2011-09-19
2
439 Views
Last Modified: 2012-05-12
The setup:
Windows 2003 SBS SP2
Exchange Server 2003 SP2
--Function level is at Native Mode
--Exchange vDir for mobile access is set to: /exchange-oma

DC - AD
--Function level is at Windows 2000 Native

Internal Outlook clients connect just fine and can send / receive through the Exchange server.

The business gateway is set to forward ports 443 and 25 to the Server IP.

The scenario:
This is the strangest thing but it is happening.

I can add a new account through the iPhone for the exchange server, accept the SSL certificate, and off it goes.

However, I can only see read e-mails on the inbox, sent items, etc.
If any items are new (New emails) they will not show up on the iPhone even if I manually force it to refresh.
Here's where the strange happens: I go to the Exchange OWA and click on the new message to read it... as soon as this happens I can refresh the iPhone and the newly read message shows up on the iphone as a read email.

Any thoughts?

Things I've tried:
Restored the iPhone 4 and updated the software to the latest iOS (4.3.5)
Checked and re-checked IIS permissions for the OMA and Default Web Site.. Ok.
Cross-referenced another server from another client with identical setup and theirs works fine, this one does not..

I'm lost and need some help.



0
Comment
Question by:CinchIT
2 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 36566219
Please add the registry key (to the server) mentioned in my article in the Inconsistent Sync section which relates to Anti-Virus Interference:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

This should resolve your issue.

Alan
0
 

Author Closing Comment

by:CinchIT
ID: 36571307
Thank you that did it:

For those looking for the quick answer:
"
Inconsistent Sync:
If you are getting inconsistent Synchronisation from your device to your Exchange 2003 server, please add the following registry key to the server:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan
ProactiveScanning      REG_DWORD      1

"
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question