Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Cannot see new e-mails on iphone 4 connected to exchange 2003.

Posted on 2011-09-19
2
Medium Priority
?
446 Views
Last Modified: 2012-05-12
The setup:
Windows 2003 SBS SP2
Exchange Server 2003 SP2
--Function level is at Native Mode
--Exchange vDir for mobile access is set to: /exchange-oma

DC - AD
--Function level is at Windows 2000 Native

Internal Outlook clients connect just fine and can send / receive through the Exchange server.

The business gateway is set to forward ports 443 and 25 to the Server IP.

The scenario:
This is the strangest thing but it is happening.

I can add a new account through the iPhone for the exchange server, accept the SSL certificate, and off it goes.

However, I can only see read e-mails on the inbox, sent items, etc.
If any items are new (New emails) they will not show up on the iPhone even if I manually force it to refresh.
Here's where the strange happens: I go to the Exchange OWA and click on the new message to read it... as soon as this happens I can refresh the iPhone and the newly read message shows up on the iphone as a read email.

Any thoughts?

Things I've tried:
Restored the iPhone 4 and updated the software to the latest iOS (4.3.5)
Checked and re-checked IIS permissions for the OMA and Default Web Site.. Ok.
Cross-referenced another server from another client with identical setup and theirs works fine, this one does not..

I'm lost and need some help.



0
Comment
Question by:CinchIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 36566219
Please add the registry key (to the server) mentioned in my article in the Inconsistent Sync section which relates to Anti-Virus Interference:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html

This should resolve your issue.

Alan
0
 

Author Closing Comment

by:CinchIT
ID: 36571307
Thank you that did it:

For those looking for the quick answer:
"
Inconsistent Sync:
If you are getting inconsistent Synchronisation from your device to your Exchange 2003 server, please add the following registry key to the server:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan
ProactiveScanning      REG_DWORD      1

"
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question