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error 0x663  installing XP Update KB982168

Posted on 2011-09-19
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Last Modified: 2012-05-12
I am debugging for a client a persistent error  0x663 for KB982168, repeatedly after having completely reset .Net Framework from scratch.  I first completely got rid of all DotNet versions, then installed donnetfx35.exe, and followede successfully with all subsequent updates until this one, which continually fails.  

Ideas as to how to get this bugger through?

Thanks!

Mark
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Question by:mlitin
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inetman earned 2000 total points
ID: 36564681
Are you trying from a clean format? Or just uninstalling all the donnets?

You can try the below.

Step 1: Remove .NET Framework using removal tool

================================

1. Please download the tool from the following link:

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

 

Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

 

2. Please save the zip file (dotnetfx_cleanup_tool.zip) from the above link to the local Desktop and extract it.

3. Double click cleanup_tool.exe to run the tool.

4. Please follow the instructions given.

In the "Product to cleanup:" box, please select ".NET Framework - All versions".

5. Click "Cleanup Now" button.

 

After removing .NET Framework components, let's reinstall .NET Framework 3.5 Service Pack 1 and its update.

 

Step 2: Manually downloading and installing Microsoft .NET Framework 3.5

=======================================================

Please note: The size of Microsoft .NET Framework 3.5 and .NET Framework 3.5 Service Pack 1 is a little big. Your patience to download the update is much appreciated.

 

1. Click the following link:

 

Microsoft .NET Framework 3.5 and .NET Framework 3.5 Service Pack 1

http://download.microsoft.com/download/2/0/E/20E90413-712F-438C-988E-FDAA79A8AC3D/dotnetfx35.exe

 

2. When the file download window appears, please click "Save", and follow the directions to save it on the Desktop. After downloading the Microsoft .NET Framework 3.5 setup file on your Desktop, double-click to manually install it.

 

However, if any error is encountered when installing .NET Framework 3.5, please capture a screenshot of the error message:

 

How to capture a Screenshot:

======================

1. When the error appears, please press the "Print Screen" key (PrtScn) on your keyboard.

2. Click "Start", click "Run", type MSPAINT, and click "OK".

3. In Paint, click "Paste" under the "Edit" Menu, click "Save" under the "File" menu, type a file name for the screenshot, choose JPEG as "Save as type", click "Desktop" on the left pane, and click "Save".

4. Please find the screenshot on the Desktop and send it as an attachment to: *** Email address is removed for privacy ***.

 

Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

 

Please try my suggestions, and let me know the results at your earliest convenience. If you have any other questions, please feel free to let me know. It is my pleasure to be of assistance.

 

I look forward to hearing from you.


0
 

Author Comment

by:mlitin
ID: 36564723
Hi inetman

Thanks for your prompt response.

I followed this very process, using these same components to the letter, and here I am.  These processes went without a hitch (full-tilt uninstall/cleanup tool followed by dotnetfx35.exe), with several subsequent successful updates until KB982168, which continually errors with  0x663.

Wish there were more to go on.


Mark



0
 

Author Comment

by:mlitin
ID: 36566179
Hi again inetman

Here's the logfile from the standalone KB982168 install.  Perhaps it will provide more info...


KB982168-error.txt
0
 

Author Comment

by:mlitin
ID: 36566215
inetman

And here's the verbose log listing...

It may not provide anything new...

Thx again.

Mark
KB982168-error-Verbose.txt
0
 

Author Comment

by:mlitin
ID: 36719386
Hi

I've returned the PC to it's owner with the offending update hidden. Hoping it doesn't create dependency issues.

Thanks for you excellent and very useful input.
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