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Exchange 2007 first storage group database will not mount

Posted on 2011-09-19
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Last Modified: 2015-06-23
The anti virus program detected a virus and deleted the file. Unfortunately the file was E00.log in the first storage group. The event viewer reads :

 'The file 'C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E00.log\E00.log\photo_P0809201181992884.jpg______exe contains the generic malware a trojan. Undetermined clean error, deleted successfully

Since then i cannot mount the database. eseutil /mh reports a dirty shutdown. I tried using the eseutil /r but it says i need to use the /A switch. The information store back up has an exclamation mark next to it so i don't think that's any good.
Can someone tell me please what the command i need to put in which includes the /A eg; eseutil /r E00 /a ???

 
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Question by:DannyEsq
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LVL 14

Expert Comment

by:setasoujiro
ID: 36564956
You should always exclude your Information Store for anti virus solutions.

I've not heard of /a

check this:

http://social.technet.microsoft.com/Forums/en-GB/exchangesvravailabilityandisasterrecovery/thread/0a365814-5b03-48e6-bfd2-ce5416cef806
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Author Comment

by:DannyEsq
ID: 36565126
I know, I recently took over looking after the IT requirements of the company and with getting to grips with the network etc; didn't even think to look at what the av was scanning. First thing i did was exclude the information store.
I read somewher the /a is a switch that can be used in Exchange 2007 and is used with the eseutil recovery option.
Anyways I skipped the recovery after many failed attempts and did a repair instead. So far so good, got a clean shutdown and just defragging the database.
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Expert Comment

by:setasoujiro
ID: 36565581
OK keep posted please
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Author Comment

by:DannyEsq
ID: 36567804
Well defragged database, went to mount it and got this error message

'Exchange is unable to mount the database you specified. Specified database <database pathname>
Error code 'MapiExceptionJet ErrorAttachedDatabaseMismatch. Unable to mount database. (hr=0x80004005, ec=1216)
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Assisted Solution

by:beridius
beridius earned 500 total points
ID: 36567832
move all files except the .edb file (your database) to another folder. After that it should mount normally. You can find them in the installation folder of Exchange, inside the Mailbox\\First Storage Group folder.
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by:setasoujiro
ID: 36567841
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Accepted Solution

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DannyEsq earned 0 total points
ID: 36567997
It's all done, I repaired the database, defragged it, and I had to move all the files except .edb file from the first storage group and put the in another folder..then it mounted and all mail is now working.
Time for a quick back up ;-)
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Expert Comment

by:setasoujiro
ID: 36568719
Glad u got it working again ;)
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Expert Comment

by:Delphineous Silverwing
ID: 40845481
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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