Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook Spam Filter

Posted on 2011-09-19
15
Medium Priority
?
244 Views
Last Modified: 2012-08-13
Hi,

I have an email address which is not set as a "blocked sender" but even though all emails sent from that address are ending in the junk folder.

I need to mention that all those emails are "white listed" by the antispam server.

Is there any other configuration to check?

Thank you!

FYI: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27302873.html
0
Comment
Question by:r3helpdesk
  • 7
  • 7
15 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36565143
Is this occurring on one client or all Outlook clients? Check to see if any Rules are configured that are moving emails from the email address to the Junk E-mail folder.
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36565312
What version of outlook are you using?

If you are using office 2010 try the following:
1. In outlook on the Home tab select the Junk drop down and click on Junk Email Options
2. Click the Safe Senders tab and add the email address by clicking the Add button and typing in the email address and click OK
3. Now click on the Add button again and add the domain @domain.com and click OK again.
4. Now click on Safe Recipients and also add the email and @domain.com there.
5. Click ok
6. Click on the Blocked Senders tab and ensure that the neither the domain of recipient is present in the list.
7. Click OK or Apply and OK if you like.
8. Now close Outlook and open Outlook again.

Hope this helps!!
0
 

Author Comment

by:r3helpdesk
ID: 36814477
Event following your indications, it does not work.. :(
Any other ideas?

Thank you!
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36814558
Click on the email inside the spam folder then right click on the mail and highlight spam > not spam

I think that is the correct menu name. Let me know if it helps!!!
0
 

Author Comment

by:r3helpdesk
ID: 36814586
Hi!
I already did this :) and still not working
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36814601
Are there duplicate entries in the safe sender list for this user. If so, remove them and restart outlook.

Hope this helps!!!
0
 

Author Comment

by:r3helpdesk
ID: 36908924
Hi,
There are not duplicate entries...
Any other ideas?
0
 

Author Comment

by:r3helpdesk
ID: 36978328
@HendrikWiese I already did that...
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36979204
Have a look at the following and let me know if you tried all the configurations that applies to your scenario?

http://technet.microsoft.com/en-us/library/cc179183.aspx
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36979211
Also have a look at the following link: Troubleshoot the Junk E-mail Filter
0
 

Author Comment

by:r3helpdesk
ID: 37130930
HendrikWiese I've already seen that
do you have something else in mind?
thanks!
0
 
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37131294
Ensure that you have the latest update installed on your Outlook as there is obviously something wrong if it does not detect the White list.

You have confirmed that neither the domain or mail address is in the blocked sender list?
0
 

Accepted Solution

by:
r3helpdesk earned 0 total points
ID: 37212517
I re installed Outlook and now it's working.
Thank you!
0
 

Author Closing Comment

by:r3helpdesk
ID: 37236332
It was the only way to fix this issue.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question