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Outlook Spam Filter

Posted on 2011-09-19
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Last Modified: 2012-08-13
Hi,

I have an email address which is not set as a "blocked sender" but even though all emails sent from that address are ending in the junk folder.

I need to mention that all those emails are "white listed" by the antispam server.

Is there any other configuration to check?

Thank you!

FYI: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27302873.html
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Question by:r3helpdesk
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15 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36565143
Is this occurring on one client or all Outlook clients? Check to see if any Rules are configured that are moving emails from the email address to the Junk E-mail folder.
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36565312
What version of outlook are you using?

If you are using office 2010 try the following:
1. In outlook on the Home tab select the Junk drop down and click on Junk Email Options
2. Click the Safe Senders tab and add the email address by clicking the Add button and typing in the email address and click OK
3. Now click on the Add button again and add the domain @domain.com and click OK again.
4. Now click on Safe Recipients and also add the email and @domain.com there.
5. Click ok
6. Click on the Blocked Senders tab and ensure that the neither the domain of recipient is present in the list.
7. Click OK or Apply and OK if you like.
8. Now close Outlook and open Outlook again.

Hope this helps!!
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Author Comment

by:r3helpdesk
ID: 36814477
Event following your indications, it does not work.. :(
Any other ideas?

Thank you!
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36814558
Click on the email inside the spam folder then right click on the mail and highlight spam > not spam

I think that is the correct menu name. Let me know if it helps!!!
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Author Comment

by:r3helpdesk
ID: 36814586
Hi!
I already did this :) and still not working
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36814601
Are there duplicate entries in the safe sender list for this user. If so, remove them and restart outlook.

Hope this helps!!!
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Author Comment

by:r3helpdesk
ID: 36908924
Hi,
There are not duplicate entries...
Any other ideas?
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36909618
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Author Comment

by:r3helpdesk
ID: 36978328
@HendrikWiese I already did that...
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36979204
Have a look at the following and let me know if you tried all the configurations that applies to your scenario?

http://technet.microsoft.com/en-us/library/cc179183.aspx
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36979211
Also have a look at the following link: Troubleshoot the Junk E-mail Filter
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Author Comment

by:r3helpdesk
ID: 37130930
HendrikWiese I've already seen that
do you have something else in mind?
thanks!
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LVL 21

Expert Comment

by:Hendrik Wiese
ID: 37131294
Ensure that you have the latest update installed on your Outlook as there is obviously something wrong if it does not detect the White list.

You have confirmed that neither the domain or mail address is in the blocked sender list?
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Accepted Solution

by:
r3helpdesk earned 0 total points
ID: 37212517
I re installed Outlook and now it's working.
Thank you!
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Author Closing Comment

by:r3helpdesk
ID: 37236332
It was the only way to fix this issue.
0

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