Solved

Outlook Spam Filter

Posted on 2011-09-19
15
224 Views
Last Modified: 2012-08-13
Hi,

I have an email address which is not set as a "blocked sender" but even though all emails sent from that address are ending in the junk folder.

I need to mention that all those emails are "white listed" by the antispam server.

Is there any other configuration to check?

Thank you!

FYI: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_27302873.html
0
Comment
Question by:r3helpdesk
  • 7
  • 7
15 Comments
 
LVL 23

Expert Comment

by:Brian Gee
ID: 36565143
Is this occurring on one client or all Outlook clients? Check to see if any Rules are configured that are moving emails from the email address to the Junk E-mail folder.
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36565312
What version of outlook are you using?

If you are using office 2010 try the following:
1. In outlook on the Home tab select the Junk drop down and click on Junk Email Options
2. Click the Safe Senders tab and add the email address by clicking the Add button and typing in the email address and click OK
3. Now click on the Add button again and add the domain @domain.com and click OK again.
4. Now click on Safe Recipients and also add the email and @domain.com there.
5. Click ok
6. Click on the Blocked Senders tab and ensure that the neither the domain of recipient is present in the list.
7. Click OK or Apply and OK if you like.
8. Now close Outlook and open Outlook again.

Hope this helps!!
0
 

Author Comment

by:r3helpdesk
ID: 36814477
Event following your indications, it does not work.. :(
Any other ideas?

Thank you!
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36814558
Click on the email inside the spam folder then right click on the mail and highlight spam > not spam

I think that is the correct menu name. Let me know if it helps!!!
0
 

Author Comment

by:r3helpdesk
ID: 36814586
Hi!
I already did this :) and still not working
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36814601
Are there duplicate entries in the safe sender list for this user. If so, remove them and restart outlook.

Hope this helps!!!
0
 

Author Comment

by:r3helpdesk
ID: 36908924
Hi,
There are not duplicate entries...
Any other ideas?
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36909618
0
 

Author Comment

by:r3helpdesk
ID: 36978328
@HendrikWiese I already did that...
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36979204
Have a look at the following and let me know if you tried all the configurations that applies to your scenario?

http://technet.microsoft.com/en-us/library/cc179183.aspx
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 36979211
Also have a look at the following link: Troubleshoot the Junk E-mail Filter
0
 

Author Comment

by:r3helpdesk
ID: 37130930
HendrikWiese I've already seen that
do you have something else in mind?
thanks!
0
 
LVL 20

Expert Comment

by:Hendrik Wiese
ID: 37131294
Ensure that you have the latest update installed on your Outlook as there is obviously something wrong if it does not detect the White list.

You have confirmed that neither the domain or mail address is in the blocked sender list?
0
 

Accepted Solution

by:
r3helpdesk earned 0 total points
ID: 37212517
I re installed Outlook and now it's working.
Thank you!
0
 

Author Closing Comment

by:r3helpdesk
ID: 37236332
It was the only way to fix this issue.
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now