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Old mails does not appear in outlook 2003
Posted on 2011-09-20
There is one user in our premises who logs in his email account using two different computers.Few days ago appeared in his "main" PC a message "The rules on this machine do not match the rules on your Exchange server".He selected client and all the mails except the unread have been gone.The same message appeared in the other PC ,there he selected "server" without any problem.The point is that even if he opens his account through owa he cannot see his old mails.I export a csv file from the one PC that he had access and i imported to the other.After few days the problem appeared again.I found the following article from Microsoft but didn't help me. Any suggestion in order to solve that problem? Thanks in advance,
http://support.microsoft.com/kb/287640
* The exchange is 2003 sp2 and the email clients are Outlook 2003
http://support.microsoft.com/kb/287640
* The exchange is 2003 sp2 and the email clients are Outlook 2003
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6 Comments
Did you try scanning both the PC's for any PST files?
Also I would search for a known old message on both the PC's using Outlook.
Also I would search for a known old message on both the PC's using Outlook.
I found one pst in the main PC but the capacity of it was too small. I imported .On the second PC after the incident i mentioned above ,he is working via OWA.Yesterday, he couldn't see any mail while he was connected via OWA on the second PC.After that he tried to see the mails on the main PC but neither he could.
If the user cannot see the messages on OWA, it means that the messages does not exist on the server.
I have seen situations where a user sets up a rule to move messages to a different folder and complain that they lost all the messages.
I suggest searching for an old message by date or by a specific known subject line from both the Outlook profiles.
Did you check the outlook dumpster (Recover deleted items)?
I have seen situations where a user sets up a rule to move messages to a different folder and complain that they lost all the messages.
I suggest searching for an old message by date or by a specific known subject line from both the Outlook profiles.
Did you check the outlook dumpster (Recover deleted items)?
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