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Old mails does not appear in outlook 2003

Posted on 2011-09-20
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Last Modified: 2012-05-12
There is one user in our premises who logs in his email account using two different computers.Few days ago appeared in his "main" PC a message "The rules on this machine do not match the rules on your Exchange server".He selected client and all the mails except the unread have been gone.The same message appeared in the other PC ,there he selected "server" without any problem.The point is that even if he opens his account through owa he cannot see his old mails.I export a csv file from the one PC that he had access and i imported to the other.After few days the problem appeared again.I found the following article from Microsoft but didn't help me. Any suggestion in order to solve that problem? Thanks in advance,

http://support.microsoft.com/kb/287640

* The exchange is 2003 sp2 and the email clients are Outlook 2003
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Question by:bstdbit
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6 Comments
 
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Expert Comment

by:rr1968
ID: 36566312
Does the user have a rule to move emails to a personal folder (PST)?
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Author Comment

by:bstdbit
ID: 36566413
Well , i checked for that but there is not.I created a new profile and i added that rule.
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Expert Comment

by:rr1968
ID: 36566454
Did you try scanning both the PC's for any PST files?
Also I would search for a known old message on both the PC's using Outlook.
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Author Comment

by:bstdbit
ID: 36566549
I found one pst in the main PC but the capacity of it was too small. I imported .On the second PC after the incident i mentioned above ,he is working via OWA.Yesterday,  he couldn't see any mail while he was connected via OWA on the second PC.After that he tried to see the mails on the main PC but  neither he could.
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rr1968 earned 500 total points
ID: 36566660
If the user cannot see the messages on OWA, it means that the messages does not exist on the server.
I have seen situations where a user sets up a rule to move messages to  a different folder and complain that they lost all the messages.

 I suggest searching for an old message by date or by a specific known subject line from both the Outlook profiles.

Did you check the outlook dumpster (Recover deleted items)?
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Author Comment

by:bstdbit
ID: 36566701
Fortunately i kept a pst.I cannot recover deleted items because there are not deleted items!! I will check and the second PC .Can you explain me how a user can do this ? I'm almost  sure that the specific user does not know even to create a rule.
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