"Windows update agent installer encountered unrecoverable error" x64 Windows 7
I'm running WSUS 3 on SBS 2003 R2 x86.
In my clientapps folder I have both the x86 (32 bit) and x64 (64 bit) .exe files for WSUS client update agent.
I have migrated my entire IT estate of client desktops from Windows XP x86 to Windows 7 x64.
I have SUCCESSFULLY installed the x64 WSUS update agent on all clients EXCEPT one on which I get the message, "windows update agent installer encountered unrecoverable error". When I look in the event viewer, whether in "application", "setup" or "system" logs, I see no error corresponding to this failure, so I have no idea what the system thinks the eventid is.
I have already spent several hours on the web and found this article http://support.microsoft.com/kb/971058 and executed it in both "default" and "aggressive" modes. Neither worked but both screwed up the ISA client.
The only obvious difference between this particular desktop and all the standard desktops is that this one has the XP virtual desktop installed.
Any help would be gratefully received.
In my clientapps folder I have both the x86 (32 bit) and x64 (64 bit) .exe files for WSUS client update agent.
I have migrated my entire IT estate of client desktops from Windows XP x86 to Windows 7 x64.
I have SUCCESSFULLY installed the x64 WSUS update agent on all clients EXCEPT one on which I get the message, "windows update agent installer encountered unrecoverable error". When I look in the event viewer, whether in "application", "setup" or "system" logs, I see no error corresponding to this failure, so I have no idea what the system thinks the eventid is.
I have already spent several hours on the web and found this article http://support.microsoft.com/kb/971058 and executed it in both "default" and "aggressive" modes. Neither worked but both screwed up the ISA client.
The only obvious difference between this particular desktop and all the standard desktops is that this one has the XP virtual desktop installed.
Any help would be gratefully received.
Also try to execute the following commands one by one at the failed client (worked for me on some PC's)
net stop wuauserv
reg delete "HKLM\Software\Microsoft\W
proxycfg.exe -u
net start wuauserv
wuauclt.exe /resetauthorization /detectnow
wuauclt.exe /r /reportnow
net stop wuauserv
reg delete "HKLM\Software\Microsoft\W
proxycfg.exe -u
net start wuauserv
wuauclt.exe /resetauthorization /detectnow
wuauclt.exe /r /reportnow
System readiness tool will fix any windows udpate issue...after running this tool reboot computer and check.
You need to run system readiness tool first and then restart the computer.
If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858
If u have win7 32bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132
After restarting install updates. If still having problems then upload checksur.log.
Ded9
You need to run system readiness tool first and then restart the computer.
If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858
If u have win7 32bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132
After restarting install updates. If still having problems then upload checksur.log.
Ded9
ASKER
Response to Mr. ded9
Downloaded the x64 package from the URL you mentioned. Upon running it I get the message;
Some updates were not installed blah blah hotfix for windows (KB947821).
No idea what's happening with that.
Response to Mr. KOTiS
Before I issue the various commands you propose, how can I check whether the wuauserv is running? When I look at the services I see that the windows update service is started. Is this the same thing?
Downloaded the x64 package from the URL you mentioned. Upon running it I get the message;
Some updates were not installed blah blah hotfix for windows (KB947821).
No idea what's happening with that.
Response to Mr. KOTiS
Before I issue the various commands you propose, how can I check whether the wuauserv is running? When I look at the services I see that the windows update service is started. Is this the same thing?
Yes Marcus, it's the same. The commands i gave you will stop the service and then start it again.
ASKER
Mr. KPYiS
Thanks. Just a quick (and probably stupid) question. If the service is running, does that mean that the WSUS x46 agent is already installed and running? Is there any way I can check on the WSUS management console to see whether the right agent is running on the computer?
Thanks.
Thanks. Just a quick (and probably stupid) question. If the service is running, does that mean that the WSUS x46 agent is already installed and running? Is there any way I can check on the WSUS management console to see whether the right agent is running on the computer?
Thanks.
Windows Update is installed in all recent windows versions and is used to download updates from microsoft or a WSUS server (after proper configuration through Group Policy).
You can download and install the latest Windows Update Agent version, if needed, from here:
http://support.microsoft.com/kb/946928
You can check the file windowsupdate.log in your C:\Windows folder - this is a log of what your Windows Update agent is doing. You can also check to see if you can see the Machine Name on your WSUS Server. I hope you have configured your clients through Group Policy to communicate with your WSUS Server.
You can download and install the latest Windows Update Agent version, if needed, from here:
http://support.microsoft.com/kb/946928
You can check the file windowsupdate.log in your C:\Windows folder - this is a log of what your Windows Update agent is doing. You can also check to see if you can see the Machine Name on your WSUS Server. I hope you have configured your clients through Group Policy to communicate with your WSUS Server.
Run this command in admin mode
Reg query HKLM\SOFTWARE\Policies\Mic
to check whether wsus is controlling windows updates
Ded9
Reg query HKLM\SOFTWARE\Policies\Mic
to check whether wsus is controlling windows updates
Ded9
I am sorry the right command is
reg query HKLM\SOFTWARE\Policies\Mic
You should see output like the following if the client has been configured to get its updates from a WSUS server:
HKEY_LOCAL_MACHINE\SOFTWAR
WUServer REG_SZ http://WSUSServerName
WUStatusServer REG_SZ http://WSUSServerName
HKEY_LOCAL_MACHINE\SOFTWAR
You should see output similar to the following if Automatic Update is functioning, but the client has not been configured to get its updates from a WSUS server:
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
If the query returns the error, "The system was unable to find the specified registry key or value," Automatic Update has not been configured on this computer.
Ref
http://technet.microsoft.com/en-us/library/cc708627%28WS.10%29.aspx
Ded9
reg query HKLM\SOFTWARE\Policies\Mic
You should see output like the following if the client has been configured to get its updates from a WSUS server:
HKEY_LOCAL_MACHINE\SOFTWAR
WUServer REG_SZ http://WSUSServerName
WUStatusServer REG_SZ http://WSUSServerName
HKEY_LOCAL_MACHINE\SOFTWAR
You should see output similar to the following if Automatic Update is functioning, but the client has not been configured to get its updates from a WSUS server:
HKEY_LOCAL_MACHINE\SOFTWAR
HKEY_LOCAL_MACHINE\SOFTWAR
If the query returns the error, "The system was unable to find the specified registry key or value," Automatic Update has not been configured on this computer.
Ref
http://technet.microsoft.com/en-us/library/cc708627%28WS.10%29.aspx
Ded9
By examining the windowsupdate.log file you can see exactly what the Windows Update service is doing when it tries to download update - you don't have to look anywhere else. The latest communication is at the bottom...
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hello everyone,
Sorry for the delay in responding, but I have been having other problems on the network to deal with.
I have followed all the advice so far except Mr. dstewartjr's which I will try tomorrow. I will then get back to you all to let you know if that worked.
Thanks for your patience.
Regards, Marcus
Sorry for the delay in responding, but I have been having other problems on the network to deal with.
I have followed all the advice so far except Mr. dstewartjr's which I will try tomorrow. I will then get back to you all to let you know if that worked.
Thanks for your patience.
Regards, Marcus
ASKER
The part of the answer that was incomplete was with regard to the GPOs on the Server and how any conflict between the GPOs and the WSUS settings need to be very carefully addressed and resolved.
Then try the installation again, hope this helps.