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Control Panel Crashes - Windows 7

Posted on 2011-09-20
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Last Modified: 2012-07-25
Hi experts,

I have a user who has Windows 7 Professional – service pack 1

Control Panel crashes every time I open it. When I open Control Panel I get a pop up window saying: 'Windows explorer has stopped working, Windows is checking for a solution to the problem' and then it just closes.

I have tried the following already:

Running in safe mode - still crashes
Disabling all the startup items and stopping all the services (except Microsoft services) - still crashes
Did a virus check - still crashes

Here's the error log:

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000374
Fault offset: 0x000c37b7
Faulting process id: 0xf30
Faulting application start time: 0x01cc7703ad0578b9
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ee8b3d2f-e2f6-11e0-90c1-0023241c9acf

event ID = 1000

System

  - Provider

   [ Name]  Application Error
 
  - EventID 1000

   [ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

   [ SystemTime]  2011-09-19T19:38:22.000000000Z
 
   EventRecordID 10964
 
   Channel Application
 
   Computer BABYC01
 
   Security
 

- EventData

   Explorer.EXE
   6.1.7601.17567
   4d6727a7
   ntdll.dll
   6.1.7601.17514
   4ce7b96e
   c0000374
   000c37b7
   f30
   01cc7703ad0578b9
   C:\Windows\Explorer.EXE
   C:\Windows\SYSTEM32\ntdll.dll
   ee8b3d2f-e2f6-11e0-90c1-0023241c9acf

Any help would be much appreciated!
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Question by:adamforman
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9 Comments
 
LVL 10

Expert Comment

by:gaurav05
ID: 36566095
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LVL 10

Expert Comment

by:gaurav05
ID: 36566114
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36566844
Maybe you have a missing/bad entry listed there, that it cannot resolve the target to a CLSID.....

Copy/paste the following 4 lines of code into an Elevated CMD prompt, and post the results please.....
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls" /s>reg.txt
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace" /s>>reg.txt
notepad reg.txt
echo.

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Expert Comment

by:ded9
ID: 36567045
Run a virus scan using malwarebytes

http://www.malwarebytes.org/products/malwarebytes_free

If no virus is detected then uninstall all security software ....reboot and check.




Ded9
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Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
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Author Comment

by:adamforman
ID: 36575189
Hi guys thanks for the input so far.

To gaurav05, I will apply the hotfix later and report back

To Ded9, I will run it later and report back

To johnb6767, here's the result from the reg.txt:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls
    mlcfg32.cpl    REG_SZ    C:\PROGRA~1\MICROS~1\Office14\MLCFG32.CPL

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\desk.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\inetcpl.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\intl.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\joy.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\ncpa.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\powercfg.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\sysdm.cpl
    RunLevel    REG_DWORD    0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\systemcpl.dll
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\tabletpc.cpl
    RunLevel    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\timedate.cpl
    RunLevel    REG_DWORD    0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\DelegateFolders

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\DelegateFolders\{C2B136E2-D50E-405C-8784-363C582BF43E}
    (Default)    REG_SZ    Wireless Devices

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{00080000-0000-1004-8002-0000C06B5161}
    (Default)    REG_SZ    WibuKey Test and Settings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{0142e4d0-fb7a-11dc-ba4a-000ffe7ab428}
    (Default)    REG_SZ    Biometrics

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{025A5937-A6BE-4686-A844-36FE4BEC8B6D}
    (Default)    REG_SZ    Power Options
    PreferredPlan    REG_SZ    381b4222-f694-41f0-9685-ff5bb260df2e

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{025A5937-A6BE-4686-A844-36FE4BEC8B6D}\HardwareOverride
    (Default)    REG_SZ    Power Options

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{05d7b0f4-2121-4eff-bf6b-ed3f69b894d9}
    (Default)    REG_SZ    Taskbar Notification Icons Control Panel

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{0DF44EAA-FF21-4412-828E-260A8728E7F1}
    (Default)    REG_SZ    Taskbar and Start Menu

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{1206F5F1-0569-412C-8FEC-3204630DFB70}
    (Default)    REG_SZ    Credential Manager

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{17cd9488-1228-4b2f-88ce-4298e93e0966}
    (Default)    REG_SZ    Set User Defaults

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{241D7C96-F8BF-4F85-B01F-E2B043341A4B}
    (Default)    REG_SZ    Workspaces Center

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{36eef7db-88ad-4e81-ad49-0e313f0c35f8}
    (Default)    REG_SZ    Windows Update

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{37efd44d-ef8d-41b1-940d-96973a50e9e0}
    (Default)    REG_SZ    Windows Sidebar Properties

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{38A98528-6CBF-4CA9-8DC0-B1E1D10F7B1B}
    (Default)    REG_SZ    View Available Networks

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{4026492F-2F69-46B8-B9BF-5654FC07E423}
    (Default)    REG_SZ    Windows Firewall

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{40419485-C444-4567-851A-2DD7BFA1684D}
    (Default)    REG_SZ    Phone and Modem

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{58E3C745-D971-4081-9034-86E34B30836A}
    (Default)    REG_SZ    Speech Recognition

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{5ea4f148-308c-46d7-98a9-49041b1dd468}
    (Default)    REG_SZ    Mobility Center

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{60632754-c523-4b62-b45c-4172da012619}
    (Default)    REG_SZ    User Accounts

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{62D8ED13-C9D0-4CE8-A914-47DD628FB1B0}
    (Default)    REG_SZ    Region and Language

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{67CA7650-96E6-4FDD-BB43-A8E774F73A57}
    (Default)    REG_SZ    HomeGroup Control Panel

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{6C8EEC18-8D75-41B2-A177-8831D59D2D50}
    (Default)    REG_SZ    Mouse

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF}
    (Default)    REG_SZ    Folder Options

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{725BE8F7-668E-4C7B-8F90-46BDB0936430}
    (Default)    REG_SZ    Keyboard

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{74246bfc-4c96-11d0-abef-0020af6b0b7a}
    (Default)    REG_SZ    Device Manager

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{78CB147A-98EA-4AA6-B0DF-C8681F69341C}
    (Default)    REG_SZ    CardSpace

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{78F3955E-3B90-4184-BD14-5397C15F1EFC}
    (Default)    REG_SZ    Performance Information and Tools

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{7b81be6a-ce2b-4676-a29e-eb907a5126c5}
    (Default)    REG_SZ    Programs and Features

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{80F3F1D5-FECA-45F3-BC32-752C152E456E}
    (Default)    REG_SZ    Tablet PC Settings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{87D66A43-7B11-4A28-9811-C86EE395ACF7}
    (Default)    REG_SZ    Indexing Options

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{8E908FC9-BECC-40f6-915B-F4CA0E70D03D}
    (Default)    REG_SZ    Network and Sharing Center

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{96AE8D84-A250-4520-95A5-A47A7E3C548B}
    (Default)    REG_SZ    Parental Controls

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{9C60DE1E-E5FC-40f4-A487-460851A8D915}
    (Default)    REG_SZ    AutoPlay

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{9C73F5E5-7AE7-4E32-A8E8-8D23B85255BF}
    (Default)    REG_SZ    Sync Center Folder

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{9FE63AFD-59CF-4419-9775-ABCC3849F861}
    (Default)    REG_SZ    Recovery

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{A0275511-0E86-4ECA-97C2-ECD8F1221D08}
    (Default)    REG_SZ    Infrared

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{A3DD4F92-658A-410F-84FD-6FBBBEF2FFFE}
    (Default)    REG_SZ    Internet Options

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{A8A91A66-3A7D-4424-8D24-04E180695C7A}
    (Default)    REG_SZ    Device Center

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{B2C761C6-29BC-4f19-9251-E6195265BAF1}
    (Default)    REG_SZ    Color Management

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}
    (Default)    REG_SZ    Backup And Restore

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{BB06C0E4-D293-4f75-8A90-CB05B6477EEE}
    (Default)    REG_SZ    System

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{BB64F8A7-BEE7-4E1A-AB8D-7D8273F7FDB6}
    (Default)    REG_SZ    Action Center CPL

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{BD84B380-8CA2-1069-AB1D-08000948F534}
    (Default)    REG_SZ    Font Folder

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{BE122A0E-4503-11DA-8BDE-F66BAD1E3F3A}
    (Default)    REG_SZ    Windows Anytime Upgrade

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{C555438B-3C23-4769-A71F-B6D3D9B6053A}
    (Default)    REG_SZ    Display

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{C58C4893-3BE0-4B45-ABB5-A63E4B8C8651}
    (Default)    REG_SZ    Troubleshooting

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{CB1B7F8C-C50A-4176-B604-9E24DEE8D4D1}
    (Default)    REG_SZ    Getting Started

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{D17D1D6D-CC3F-4815-8FE3-607E7D5D10B3}
    (Default)    REG_SZ    Text to Speech

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{D20EA4E1-3957-11d2-A40B-0C5020524153}
    (Default)    REG_SZ    Administrative Tools

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{D555645E-D4F8-4c29-A827-D93C859C4F2A}
    (Default)    REG_SZ    Ease of Access

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{D8559EB9-20C0-410E-BEDA-7ED416AECC2A}
    (Default)    REG_SZ    Windows Defender

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{E2E7934B-DCE5-43C4-9576-7FE4F75E7480}
    (Default)    REG_SZ    Date and Time

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{E7DE9B1A-7533-4556-9484-B26FB486475E}
    (Default)    REG_SZ    Network Map

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{E95A4861-D57A-4be1-AD0F-35267E261739}
    (Default)    REG_SZ    Windows SideShow

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{E9950154-C418-419e-A90A-20C5287AE24B}
    (Default)    REG_SZ    Sensors

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{ED834ED6-4B5A-4bfe-8F11-A626DCB6A921}
    (Default)    REG_SZ    Personalization

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F2DDFC82-8F12-4CDD-B7DC-D4FE1425AA4D}
    (Default)    REG_SZ    Sound

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F82DF8F7-8B9F-442E-A48C-818EA735FF9B}
    (Default)    REG_SZ    Pen and Touch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F9ACD2D6-09C8-4103-995C-912DE68DDE1E}
    (Default)    REG_SZ    VAM
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LVL 66

Expert Comment

by:johnb6767
ID: 36578190
Im not familiar with these three.....
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{00080000-0000-1004-8002-0000C06B5161}
    (Default)    REG_SZ    WibuKey Test and Settings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{241D7C96-F8BF-4F85-B01F-E2B043341A4B}
    (Default)    REG_SZ    Workspaces Center


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ControlPanel\NameSpace\{F9ACD2D6-09C8-4103-995C-912DE68DDE1E}
    (Default)    REG_SZ    VAM

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adamforman earned 0 total points
ID: 36955809
I reinstalled windows and it worked.
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Author Closing Comment

by:adamforman
ID: 36978183
quicker alternative was not found
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Expert Comment

by:Marc Frega
ID: 38224640
missleading man, not a solution!
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