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Opening one application allows another application

Posted on 2011-09-20
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Last Modified: 2013-03-01
I have strange behavior in our Xenapp and windows 2008 server environment. I published a custom application and i also have excel published too. I am able to successfully launch excel without any problem however i am not able to launch my custom application. I get "Access is Denied" message(pls see attached). The only way i can make my custom application to work is that first i have to launch the excel and only then i am able to launch my application.
I have tried and ruled out permissions issue, ruled out gpo settings, ruled out UAC settings etc.
Can someone suggest more ideas about why this is happening and how can i make my application launch without the help of excel?
Thank you

Xenapp is version 5. Please advice where to dig more for the hints?
err.JPG
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Question by:Nagendra Pratap Singh
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8 Comments
 
LVL 4

Expert Comment

by:AnthonyHamon
ID: 36566687
Are you launching the application via an ICA file, Citrix Web Interface or Program Neighborhood?
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LVL 24

Author Comment

by:Nagendra Pratap Singh
ID: 36566719
Using Web Interface in IE 7. I have also tried using  Program Neighborhood.
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LVL 4

Expert Comment

by:AnthonyHamon
ID: 36566767
I suspect this is a problem with the published application definition for the application.  I suggest that, as a test, you duplicate the Excel application (F8) and change the name, description, path and working directory.  If this works, then you can drill down to establish which published application settings are causing the issue.
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LVL 24

Author Comment

by:Nagendra Pratap Singh
ID: 36568457
My custom application is published by using a batch file(.cmd). working directory is mapped to where the script is located.
I have tested duplicating the application and still there is no luck.I  have named excel as excel1 and excel2 and tried but no luck.
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LVL 4

Accepted Solution

by:
AnthonyHamon earned 250 total points
ID: 36568560
That likely explains the problem.  If you want to publish an application that is launched using a CMD file, you need to specify the command line as follows:
"%systemroot%\system32\cmd.exe" /c <path to CMD file>
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LVL 24

Author Comment

by:Nagendra Pratap Singh
ID: 36568878
TY.
Will try your suggestion and update this thread.
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LVL 24

Author Comment

by:Nagendra Pratap Singh
ID: 36574898
Hi,

Will be trying this change in the maintenance window on Saturday.

TY
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LVL 24

Author Closing Comment

by:Nagendra Pratap Singh
ID: 36592084
This has worked in the Staging environment.

If it does not work in production then I will open another question.

Thanks for the speedy reply.
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