Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

OCS Presence unknown

Posted on 2011-09-20
3
Medium Priority
?
1,061 Views
Last Modified: 2012-06-27
We have a remote office connected via VPN and and ASA firewall.
When users login to OCS they are able to login but cannot see presence of other contacts, or serarch for contacts or talk/chat to other users. Strangely if the user login as one user and start OCS as another user typing in the user id and password it works. its same behaviour for different accounts we tested. Link is quiet stable and we are able to telnet to OCS ports 5060,5061. can any one help, error message is given below.

Event Type:   Warning
> Event Source:          Communicator
> Event Category:       None
> Event ID:       11
> Date:            19-09-2011
> Time:            17:30:20
> User:            N/A
> Computer:     Computer35
> Description:
> A SIP request made by Communicator failed in an unexpected manner (status code 80ee000c). More information is contained in the following technical data:
> RequestUri:   sip:user1@domain.com
> From:         sip:user2@domain.com;tag=8429823754
> To:           sip:user1@domain.com;tag=(null)
> Call-ID:      9eb3f3f07abd4ba2ae47ca84f09149b7
> Content-type: application/sdp;call-type=im

> v=0
> o=- 0 0 IN IP4 10.128.124.13
> s=session
> c=IN IP4 10.128.124.13
> t=0 0
> m=message 5060 sip null
> a=accept-types:text/plain multipart/alternative image/gif text/rtf
> text/html application/x-ms-ink application/ms-imdn+xml
> text/x-msmsgsinvite


> Response Data:

> 2163081228  (null)
0
Comment
Question by:Hemachandran
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
3 Comments
 
LVL 1

Author Comment

by:Hemachandran
ID: 36567397
Further update, it looks starnge if I delete most of my added contacts from another site PC then it works. When we have many contacts in OCS it looks like trying to contact all the exchange servers and I can see heavy CPU usage also. Then it stops working while with few say 10 contacts its working fine. But then the issue is I do not get any result while searching in OCS. Search for new users gives no result.
0
 
LVL 1

Accepted Solution

by:
Hemachandran earned 0 total points
ID: 36572933
It was ASA Firewall issue. Removing package inspection in ASA fixed the issue.
no fixup protocol SIP 5060
0
 
LVL 1

Author Closing Comment

by:Hemachandran
ID: 36578434
No one responded and the issue was identified internally. Submitting to help someone in future.
0

Featured Post

Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many companies are making the switch from Microsoft to Google Apps (https://www.google.com/work/apps/business/). Use this article to learn more about what Google Apps has to offer and to help if you’re planning on migrating to Google Apps. It is …
The System Center Operations Manager 2012, known as SCOM, is a part of the Microsoft system center product that provides the user with infrastructure monitoring and application performance monitoring. SCOM monitors:   Windows or UNIX/LinuxNetwo…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question