Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Firefox 6 will not start

Posted on 2011-09-20
11
Medium Priority
?
212 Views
Last Modified: 2012-05-12
I have been using Firefox for a long time and updated to version 6 pretty much as soon as it was released. It has been working fine until yesterday.

During the day, while in use, Firefox just closed itself down. Now every time I try to start it up again it goes immediately to the "crashed" dialog box.

I have tried uninstalling Firefox, deleting any (?) left over files and folders, cleaned (?) the registry and reinstalled ... but it still crashes.

I currently have Firefox v3.6 installed and it is working fine.

Windows 7 professional, I also have IE9, Opera, Chrome (latest versions) installed. This is a .Net development machine with VS2010, .Net 4, etc,
0
Comment
Question by:ascendinternet
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
  • 2
11 Comments
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 36571457
Very strange. Can you try FX 7?
0
 

Author Comment

by:ascendinternet
ID: 36571869
I thought the latest was 6.x - is 7 actually out or is it beta?

http://www.mozilla.org/en-US/firefox/new/ shows 6.0.2 which is the version I had installed?
0
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 36571972
6.0.2 is the latest release version
I do not have any idea why it does not run if you re-installed and cleaned everything up (including plugins) - to see if you have plugin issues, try starting it in safe mode.

7 is still in beta. I use it on my Mac.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:ascendinternet
ID: 36572001
I have tried starting it in safe mode (hold shift key down) but that fails as well!
0
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 36573374
Then I am out of ideas
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 36577098
ascendinternet--What changes have you made in the last day or so (installed new software, hardware, etc.)?  You could try a System Restore.
And you should scan for malware.  http://support.mozilla.com/en-US/questions/865575
And while written before FF 6, there are some ideas here which may help
http://kb.mozillazine.org/Firefox_crashes
0
 

Author Comment

by:ascendinternet
ID: 36902635
No changes have been made recently, I subsequently changed to a new Anti-Virus system (Kaspersky) which did not find anything.

Due to my current workload I just cannot take the time or risk updating Firefox again, so this will just have to wait :-(
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 36904144
ascendinternet--I guess you know FF is up to version 7.0.1 now.  v7.0.0 had some glitches.  I do not think FF is helping their reputation by coming out with a new version every few weeks.  It would seem they are not testing each enough.
0
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 36904463
I'm on 8beta
0
 

Accepted Solution

by:
ascendinternet earned 0 total points
ID: 37006347
I am going to close this question as I do not have the time to investigate any more as it would interfere with earning money!

It is new laptop time anyway, so I will stick with the old version of Firefox until then.

Thanks for all of your suggestions anyway.
0
 

Author Closing Comment

by:ascendinternet
ID: 37035261
Do not have the time to investigate further. New laptop will fix the problem - hopefully!!
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It's here again; Microsoft is launching a new version of Internet Explorer: Internet Explorer 9, with noticeable changes on its interface, functions and new tools. As they say on its promotional video: "It's time to play, on a more beautiful web", f…
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question