Outlook 2007 Business Contact Manager ( BCM ) Reminders stopped working
I have a client that uses Business Contact Manager (BCM) they have a shared BCM database operating on two networked PC's. Their BCM reminders for items like Tasks and Opportunities used to pop up in the Outlook reminders window, but last week they stopped working.
Outlook Reminders still work fine for the user, but even though we set the Check box to ask for a reminder in an Opportunity, for example they still don't show in the Outlook reminders window. I tried using View->Reminders Window, but nothing is listed from that originates from BCM, only from outlook.
According to the client, if you set a reminder in the past, then it would have popped up as soon as you saved the opportunity, or other BCM Object, but no longer does so.
Any ideas welcome.
Outlook Reminders still work fine for the user, but even though we set the Check box to ask for a reminder in an Opportunity, for example they still don't show in the Outlook reminders window. I tried using View->Reminders Window, but nothing is listed from that originates from BCM, only from outlook.
According to the client, if you set a reminder in the past, then it would have popped up as soon as you saved the opportunity, or other BCM Object, but no longer does so.
Any ideas welcome.
James Murrell
this may help http://support.microsoft.com/kb/973449
ASKER
Thanks, although that looks like it only applies to an exchange based mailbox. The usesr have PST file mailboxes in this case and they don;t get any messages indicatign there is a problem - they simply don't get any reminders. I will check they are all on Office SP2 though.
ASKER
I'm still in need of help on this question. I have to go in to my client tomorrow to try and fix the issue. The article above doesn't appear to relate to the same issue as there are no errors showing, simply a lack of reminders.
Just to be clear here:
Reminders in the standard Outlook functions like calendar and email bring up remonders appear to work fine, it's the reminders that are set within the BCM functionality, that are supposed to become part of the outlook reminders window/pop up that are failing.
Does anyone have any knowledge of whether this might be resolved if I was to backup the BCM database, start a new database, and then restore the clients BCM data to the new database! I guess there is only one way to find out!
Just to be clear here:
Reminders in the standard Outlook functions like calendar and email bring up remonders appear to work fine, it's the reminders that are set within the BCM functionality, that are supposed to become part of the outlook reminders window/pop up that are failing.
Does anyone have any knowledge of whether this might be resolved if I was to backup the BCM database, start a new database, and then restore the clients BCM data to the new database! I guess there is only one way to find out!
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ASKER
Bingo - thank you very much to jaw34 :-)
Removing this update: Microsoft Office Outlook 2007 (KB2583910) solved the problem.
Just for reference, the client was using:
Windows 7 Pro
Office 2007, which also had had SP2 installed plus a whoel load of other updates at around the same time the problem started.
Removing this update: Microsoft Office Outlook 2007 (KB2583910) solved the problem.
Just for reference, the client was using:
Windows 7 Pro
Office 2007, which also had had SP2 installed plus a whoel load of other updates at around the same time the problem started.
ASKER
Removing this update: Microsoft Office Outlook 2007 (KB2583910) solved the problem.
All reminders from BCM opportunities have magically appeared again. I also removed it from the 2nd machine sharing the same BCM database, and this is also fixed.
All reminders from BCM opportunities have magically appeared again. I also removed it from the 2nd machine sharing the same BCM database, and this is also fixed.
No worries. Glad I could contribute and offer a solution. I am no expert, but even with the aid of Google I struggled to work out what was going on.
I also found this article: http://support.microsoft.c
Obviuosly I have not tried this as it did not apply to my case, but it there for the reference anyhow.
I also found this article: http://support.microsoft.c
Obviuosly I have not tried this as it did not apply to my case, but it there for the reference anyhow.
ASKER
I have now just hidden the Update when the little nastie thing appeared again, and tested after a reoot and all still works OK, so fingers crossed that's it.