Outlook messages are being moved to deleted items

Posted on 2011-09-20
Medium Priority
Last Modified: 2012-06-21

Have a client running Exchange 2007 and users run Outlook 2003.  One of the users just started having an issue where random messages from her Inbox are being moved to deleted items.  Sometimes it is messages she has read and other times, unread messages are moved there.  She has no rules setup at all.  Any ideas of why this would be happening?

Question by:mikehale1
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Expert Comment

ID: 36567517
Has user got any delegates or any permissions set on Inbox, calendar, etc? You may also want to check junk e-mail setting to make sure they're not too agressive.

Author Comment

ID: 36569467
Her secretary has full access to her Mailbox and usually organizes the email into folders for her, but never deletes.  Junk mail is set to low.

Expert Comment

ID: 36569609
Hmm .. only thing I can think of is possible rule on secretary's Outlook or possibly corrupt Outlook profile. Any PDA,Smartphoine or BB in use by Manager that may be syncing incorrectly?
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Author Comment

ID: 36570981
No rules on secretary's.  She has BB, it is on BB server, but other partner is on same server with same policies, etc and does not have this issue

Expert Comment

ID: 36585887
Although there appear to be no rules it may be worth starting outlook with the /cleanrules switch on both Partner and secretary's machines and seeing how it behaves after that.

Accepted Solution

mikehale1 earned 0 total points
ID: 37491058
upgraded to outlook 2007 and resolve issue

Author Closing Comment

ID: 37514349
upgrade office resolved issue

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