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When attempting to export or import PSTs using Outlook 2007, the error "Internal Translation System Error" is displayed.

Posted on 2011-09-20
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Last Modified: 2012-05-12
Hello,

We are attempting to export a user's Outlook 2007 contacts out of a local profile in order to import the resulting PST into another. When using Data File Management from the File menu, selecting any option and clicking Next results in the following:

"Internal Translation system error"

The error has no title in the title bar, and no explanation appears to be readily available. Further testing reveals that this error also occurs when attempting to import a PST. The error is reproduced across different Outlook profiles on that machine, as well as across multiple Windows user accounts on that machine.

The user in question is running XP with Service Pack 3, and Office 2007 Professional with Service Pack 2. A repair install and a complete uninstallation/reinstallation of Office has not resolved the issue.

Any help would be greatly appreciated. Thank you.
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Question by:rosects
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Accepted Solution

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lucid8 earned 500 total points
ID: 36575160

Only time I have seen this is when attempting to import/export via CSV or Excel files, however you are not even getting to the file type selection is that correct?

1. Have you attempted to do this on another machine?

2. Do you by chance have multiple language packs installed on this system? Hers how you can check http://office.microsoft.com/en-us/outlook-help/determine-if-you-need-a-language-pack-HA010243416.aspx#BM2

3. You could try running the Office installation wizard from
Control Panel, remove the Importers and Exporters, then add them in again and also check on language packs and maybe just limit it to English being installed and active?

4. Lastly if you want to quickly obtain your objective you could go around this issue altogether i.e. From Outlook

A.  File/New/Outlook Data File
B. Click OK to accept the default "Office Outlook Personal Folders File (.pst)
C. Give it a path and name to create the file
D. Click ok and the new PST file will be displayed in the tree
E. COPY/PASTe the desired folders/items into the PST
F. When you are done right click the PST entry in the tree and CLOSE the folder ( this will disconnect it from outlook)
G. Transport the PST file to the desired machine
H. File/Open/Outlook Data File
I. Copy and paste items into new users desired Outlook folder structure
J. When you are done right click the PST entry in the tree and CLOSE the folder ( this will disconnect it from outlook)

DONE
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Author Comment

by:rosects
ID: 36919102
Thank you for your response. You are correct in supposing that we can't get to the file type selection dialog box.

In the end, we ended up using a workaround where email accounts were both temporarily linked to a single profile, and contacts were manually transferred.

Thank you for your time, in anycase!
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Author Closing Comment

by:rosects
ID: 36919118
The suggested workaround in step 4 would have likely worked. We appreciate that you decided to answer us.
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LVL 17

Expert Comment

by:lucid8
ID: 36919132
Glad you were able to get this resolved and thanks for the points!
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