Windows 7 64 bit all desktop icons display exclamation points

Posted on 2011-09-20
Medium Priority
Last Modified: 2012-06-21
A customer's windows 7 64 bit machine has exclamation points on all desktop icons.
Carbonite was installed but was removed.
This problem just happened last week.
I have done some research and it suggested it was because a backup program was installed but carbonite was removed.
Any suggestions on what else it could be?
Question by:kallatech
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +2
LVL 30

Expert Comment

ID: 36569050
Close all apps and then run this fixit.


Reboot and check.

LVL 66

Expert Comment

ID: 36569131
ShellExView v1.66 - Shell Extensions Manager

See if the Carbonite Shell Extension is still listed, and DISABLE it if present...... Else sort by Company Tab, and DISABLE all NON MS extensions....

If Carbonite is truly uninstalled, then you can delete the entry, and reboot.

Author Comment

ID: 36569163
I will try that later tonight or sometime this week and let you know.
Thanks for the quick response.
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

LVL 30

Expert Comment

ID: 36569425
Chances are the user profle is corrupted ...can try new user account.

LVL 50

Accepted Solution

jcimarron earned 1000 total points
ID: 36569574
kallatech--Perhaps of help

Though McAfee users often were affected you can see other programs also seemed to cause this.
LVL 25

Expert Comment

by:Lionel MM
ID: 36573650
Copy and then remove all desktop icons. The paste one back and see if the ! point returns--if it does put a new shortcut onto the desktop and see if it gets an !.

Author Comment

ID: 36579666
I removed Mcafee internet security and rebooted and when the computer came up all the exclamation points were gone.
I am monitoring for the next few days but I believe that fixed the problem.

Author Closing Comment

ID: 36712022
Mcafee was the culprit.
Thank you for the prompt response and the solution to the problem.
LVL 50

Expert Comment

ID: 36712401
kallatech--You are most welcome!

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question