Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Windows 7 64 bit all desktop icons display exclamation points

Posted on 2011-09-20
Medium Priority
Last Modified: 2012-06-21
A customer's windows 7 64 bit machine has exclamation points on all desktop icons.
Carbonite was installed but was removed.
This problem just happened last week.
I have done some research and it suggested it was because a backup program was installed but carbonite was removed.
Any suggestions on what else it could be?
Question by:kallatech
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +2
LVL 30

Expert Comment

ID: 36569050
Close all apps and then run this fixit.


Reboot and check.

LVL 66

Expert Comment

ID: 36569131
ShellExView v1.66 - Shell Extensions Manager

See if the Carbonite Shell Extension is still listed, and DISABLE it if present...... Else sort by Company Tab, and DISABLE all NON MS extensions....

If Carbonite is truly uninstalled, then you can delete the entry, and reboot.

Author Comment

ID: 36569163
I will try that later tonight or sometime this week and let you know.
Thanks for the quick response.
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

LVL 30

Expert Comment

ID: 36569425
Chances are the user profle is corrupted ...can try new user account.

LVL 50

Accepted Solution

jcimarron earned 1000 total points
ID: 36569574
kallatech--Perhaps of help

Though McAfee users often were affected you can see other programs also seemed to cause this.
LVL 25

Expert Comment

by:Lionel MM
ID: 36573650
Copy and then remove all desktop icons. The paste one back and see if the ! point returns--if it does put a new shortcut onto the desktop and see if it gets an !.

Author Comment

ID: 36579666
I removed Mcafee internet security and rebooted and when the computer came up all the exclamation points were gone.
I am monitoring for the next few days but I believe that fixed the problem.

Author Closing Comment

ID: 36712022
Mcafee was the culprit.
Thank you for the prompt response and the solution to the problem.
LVL 50

Expert Comment

ID: 36712401
kallatech--You are most welcome!

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question