thermal error dell optiplex gx270

Posted on 2011-09-20
Medium Priority
Last Modified: 2012-05-12
"Alert! Previous shutdown due to thermal error. F1 to continue, F2 for setup menu"

I keep getting this message. If I press F1 and contine, then the machine will shutdown automatically while trying to load up Windows XP. Then, when I attempt another reboot, it will again display the above alert. Please help me!

Question by:Reledsupport
LVL 30

Expert Comment

ID: 36569123
Check to see if your fans are operating correctly. If you can't tell from the outside, open the case and viually check the fan operation while turning the system on.
LVL 88

Expert Comment

ID: 36569227
Clean out all dust, remove the heatsink from the CPU and clean it's and the CPU's surface very thoroughly from any residue. Then apply a very small drop of fresh thermal transfer paste to the CPU and firmly reattach the heatsink to it.

Accepted Solution

Reledsupport earned 0 total points
ID: 36569912
For future reference, I found a few of the capacitors around the fan had busted open. So, it is definitely a motherboard problem. Thanks for the replies though!
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Author Closing Comment

ID: 36594761
Discovered this solution on my own.

Expert Comment

ID: 36572088
The GX 270 were prone to having expanding capasitors, Dell replaced about 200 motherboards for them on warrenty for us back in 2007... absolute nightmare!
LVL 23

Expert Comment

by:Danny Child
ID: 36573013
Dell did extend their warranty for this type of issue beyond the standard 3 years, to 5 years, iirc.  You may want to call them and ask nicely.  

We were going through about 1 a week for a year, from a fleet of about 100 PCs.

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