Solved

email headers

Posted on 2011-09-20
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Last Modified: 2012-12-16
My first Ask,

I'm working on exporting email from exchange via exmerge for the purpose of archiving older e-mail to an external system. Recently ran in to a problem where e-mail could not be associated with the proper user do to the headers of internal email.

EXAMPLE:

Is:

From: "My Name"
Sender: "My Name"
To: "Your Name"
Cc: "Some Guy"

Want it to be:

From: "My Name" <myname@domain.com>
Sender: "My Name" <myname@domain.com>
To: "Your Name" <yourname@domain.com>
Cc: "Some Guy" <someguy@domain.com>

Is there a way to change this in already exported emails (Many Many PST files)?

Why is it like this anyway?

Where in exchange can I change this to make sure future emails are in the proper format?

Can I make exchange change the format of older email?

Any help would be appreciated

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Question by:Mike
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by:Mike
ID: 36573579
Nothinig?
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Expert Comment

by:The_Kirschi
ID: 36579332
What exactly are you talking about? Is it emails that you view from some exported PST file from exmerge?

What do you mean by cannot be associated? So you want just to display the email address next to the name or what?
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by:Mike
ID: 36579719
I've been working on exporting our e-mail to an external archiving system (MXLOGIC). They require that I export to PST. I believe they then rip to EML. Which is then dumped into a DB. The files are associated to users by the email address in the TO, FROM and CC fields in the headers. Users than can recall the messages as they are needed via an outlook add on or a web interface.

For some reason exchange is not including email address in these fields in headers of email from internal exchange users to other internal exchange user. In PST or not.

I have 2000 PSTs with over 2 million emails that do not have an email address in them.

Questions....

What in exchange is controlling the format of the email headers? I would like to change it so future email has the information I need.

Is it possible to change all the headers in already existing email in exchange?

Is there a way to change all the headers of email contained in a PST file?

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Expert Comment

by:The_Kirschi
ID: 36579906
Ok, I had a look at the pdf guides from mxlogic and found two things that could help you. I think you cannot import the PSTs directly somehow. Here is what I have found:

1) "On the mail server, copy into the historical mailbox any messages that you want to archive either from user mailboxes or from user .pst files." They talk a lot about this "historical mailbox" so I think you need one.

2) How do I import old emails into the
email archive?

Export all your historical data to PST format and note the total size of the PST
files. Sign a historical data hosting agreement with your sales representative.
You will receive further instructions on how to proceed after your order is processed.


Hope this helps you somehow. I think you need to talk to a mxlogic specialist with this.
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by:Mike
ID: 36580122
The archiving part is not the problem.

I need the email in exchange to conform. Them I need to figure out if I can make the email in the PSTs conform.
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Expert Comment

by:The_Kirschi
ID: 36580166
I think if you use that "historical mailbox" where you import the pst files to then mail will be formatted correctly for archiving.
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by:Mike
ID: 36580289
It does not.

Because of the formatting of the header of internal to internal email, the emails don't associate to the users of the system. In the MXLOGIC sytem, our users IDs are their email address. There are no email addresses to associate with because exchange is not putting one in. It instead only puts in a name.

For Example

TO: "John Doe"

Exchange knows who "John Doe" is. MXLOGIC does not.

MXLOGIC's archivng system can only associate the email by email address.

In other email (non "internal to internal") the actual email address is present in the header.

For Example

TO: "John Doe" <john.doe@email.com>

Again, there is no problem with the archiving. The mail gets there just fine. I'm already using the service. It just doesn't know what user to associate the email to. MXLOGIC can't/won't fix the problem with our email header format.

I have to find a way to correct this.

So.....

What in exchange is controlling the format of the email headers? I would like to change it so future email has the information I need.

Is it possible to change all the headers in already existing email in exchange?

Is there a way to change all the headers of email contained in a PST file?
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Author Comment

by:Mike
ID: 36718370
Problem was solved by the vendor.
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Expert Comment

by:The_Kirschi
ID: 36719022
Well, i suggested you contact vendor or similar specialist in my second answer. Would you mind telling what they did? I doubt they solved the "Header" Problem itself.
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Accepted Solution

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Mike earned 0 total points
ID: 36904679
Vendor contacted me and said "oops, our bad."

They realized they were the cause of the problem and were stripping the important information off the header themselves due to a change in 3rd party software they were using to convert PST files.

They had previously insisted that it was our problem and that they were doing nothing wrong.
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Expert Comment

by:Pber
ID: 38695547
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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