Just a quick one I hope.
I have never had a hardware firewall/UTM, but now looking at the SonicWall TZ210 which all looks fine, so I need some help to see whether the additional third party support is reasonable, as I have little idea on the upkeep, hardware failure rate etc.
The reseller is offering additional support above SonicWalls @ £350 pa.
Next Day Advance Replacement
Technical Phone Support Hours – 9AM to 5.30PM, 7 Days
2 Hour Initial Response Time
12 Hour Fault Diagnosis & Fix Time
24 Hour Change Response Time
Yearly Extended Warranty
Weekly Configuration Back Up
Installation of Firmware Upgrades as needed and requested
Firewall Management / Remote Support
Weekly Management Reports
Basically the main additional parts seem to be, replacement of faulty unit, management reports and firmware updating.
So how often do updates from SonicWall arise, and is it complicated installing them?
Do these sorts of units fail often?
Are reports hard to get to/read locally?
Just trying to weight out my hours needed for the TZ210 maintenance. I'm a competent IT manager of a SBS of 20 users, so do my own client and server support currently.
Thanks for the input.