Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

SonicWALL TX210 Third Party Support Cost Resonable?

Posted on 2011-09-20
3
Medium Priority
?
371 Views
Last Modified: 2012-05-12
EE,

Just a quick one I hope.

I have never had a hardware firewall/UTM, but now looking at the SonicWall TZ210 which all looks fine, so I need some help to see whether the additional third party support is reasonable, as I have little idea on the upkeep, hardware failure rate etc.

The reseller is offering additional support above SonicWalls @ £350 pa.

This adds:
Next Day Advance Replacement
Technical Phone Support Hours – 9AM to 5.30PM, 7 Days
2 Hour Initial Response Time
12 Hour Fault Diagnosis & Fix Time
24 Hour Change Response Time
Yearly Extended Warranty
Weekly Configuration Back Up
Installation of Firmware Upgrades as needed and requested
Firewall Management / Remote Support
Weekly Management Reports

Basically the main additional parts seem to be, replacement of faulty unit, management reports and firmware updating.

So how often do updates from SonicWall arise, and is it complicated  installing them?
Do these sorts of units fail often?
Are reports hard to get to/read locally?

Just trying to weight out my hours needed for the TZ210 maintenance. I'm a competent IT manager of a SBS of 20 users, so do my own client and server support currently.

Thanks for the input.
Joe
0
Comment
Question by:joefolkes
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
amatson78 earned 2000 total points
ID: 36573193
Upsates from SonicWALL can be frequent. A few a year at least. The hardware is pretty stable however being electronic things can happen and fail. Usually too late to do anything of you do not have some sort of coverage on it. As far and the diagnostic reports they are not hard to read and once you get used to them they become second nature. Of course we are always here too ;)

The hardware warranty and updates are the biggest reasons to consider a support contract.
0
 

Author Closing Comment

by:joefolkes
ID: 36580958
Frequent updates sounds like I'll go for the support at least for the first yr, and see how i go.
Thanks.
0
 
LVL 8

Expert Comment

by:amatson78
ID: 36581439
NP good luck with everything.
0

Featured Post

Ready for your healthcare security check-up?

In the past few years, healthcare organizations have become a prime target for advanced attacks. Does your organization have what it needs to defend itself? Schedule your healthcare security check-up today and download our free Healthcare Security Resource Kit today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
In this article, WatchGuard's Director of Security Strategy and Research Teri Radichel, takes a look at insider threats, the risk they can pose to your organization, and the best ways to defend against them.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
When cloud platforms entered the scene, users and companies jumped on board to take advantage of the many benefits, like the ability to work and connect with company information from various locations. What many didn't foresee was the increased risk…
Suggested Courses

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question