My neighbors Windows 7 Home Premium 64 bit Dell Inspiron at startup presents the Windows Error Recovery window stating that Windows Failed To Start possibly because of damaged or incorrectly configured files and gives two choices: First, Launch Startup Repair which leads to a desktop with pointer. Nothing is on the desktop. The pointer moves but there is nothing on the desktop to move to. Right clicking produces nothing. The second choice, Start Windows Normally leads to Windows starting up but quickly rebooting over and over.
I have tried F8 and chosen Repair Your Computer, Last Good Config, Safe Mode and Debugging Mode and all have lead back to the Windows Error Recovery window which gets us no where.
I have twice inserted the computer's Dell Reinstallation DVD - Windows 7 Home Premium 64 Bit. It loads files for a while, Starting Windows and the MS logo appears, the desktop appears with a dialog box asking me to choose a language appears, I am then given the choice of Installing or Repairing. I have chosen Repair twice and I end up with the Desktop background and a useless pointer as I did at the very beginning.