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Erros Downloading OAB

Posted on 2011-09-20
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Last Modified: 2012-05-12
Whenever attempting to download the OAB from an Outlook client, I receiving the following error:

Microsoft Office Outlook cannot download your offline address book. The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.

Outlook version: 2007 12.0.6212.1000 SP1
Exchange 2010
OAB version 4 only
Web distribution only

Ran Update-OfflineAddressbook "offline address book"  in EMS
Restarted System Attendant Service on the OAB Generation Server
Ran following command in EMS "Update-FileDistributionService  CASServerName"

OAB directory is still empty
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Comment
Question by:Chuck Cobern
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10 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 36570683
Please perform a manual download of the offline address book. To do this, follow these steps:
1.On the Tools menu, point to Send/Receive, and then click Download Address Book.
2.In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
3.Click OK.

Post the error you get...
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Author Comment

by:Chuck Cobern
ID: 36570775
Microsoft Office Outlook cannot download your offline address book. The program for the attachment may not have been installed properly or may have been moved or deleted. Reinstall the program in which the attachment was created.
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LVL 34

Expert Comment

by:Shreedhar Ette
ID: 36571077
- Logon to the Exchange Server and Execute the below command in exchange managemnet shell:
Get-OfflineAddressBook | fl

Post the output...
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LVL 49

Expert Comment

by:Akhater
ID: 36572616
you said you already ran  Update-OfflineAddressbook "offline address book" and it completed without errors

please empty the event log on the server responsible for OAB generation and run it again and then check the event log for any relevant error



you are also saying that "OAB directory is still empty" where did you check this ?


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Author Comment

by:Chuck Cobern
ID: 36572946
Here is the output of get-offlineaddressbook | fl. I will get the other information for you

RunspaceId                       : 71ab8162-8f92-4b06-b9df-d347891a527c
Server                           : ServerName
AddressLists                     : {\Default Global Address List}
Versions                         : {Version4}
IsDefault                        : True
PublicFolderDatabase             :
PublicFolderDistributionEnabled  : False
GlobalWebDistributionEnabled     : False
WebDistributionEnabled           : True
LastTouchedTime                  : 9/20/2011 4:42:26 PM
LastNumberOfRecords              : 0
MaxBinaryPropertySize            : 32768
MaxMultivaluedBinaryPropertySize : 65536
MaxStringPropertySize            : 3400
MaxMultivaluedStringPropertySize : 65536
ConfiguredAttributes             : {OfficeLocation, ANR, ProxyAddresses, ANR, PhoneticGivenName, ANR, GivenName, ANR, P
                                   honeticSurname, ANR, Surname, ANR, Account, ANR, PhoneticDisplayName, ANR, DisplayNa
                                   me, ANR, ExternalMemberCount, Value, TotalMemberCount, Value, ModerationEnabled, Val
                                   ue, DelivContLength, Value, MailTipTranslations, Value, ObjectGuid, Value, IsOrganiz
                                   ational, Value...}
DiffRetentionPeriod              : 30
Schedule                         : {Sun.5:00 AM-Sun.5:15 AM, Mon.5:00 AM-Mon.5:15 AM, Tue.4:15 AM-Tue.4:30 AM, Wed.5:00
                                    AM-Wed.5:15 AM, Thu.5:00 AM-Thu.5:15 AM, Fri.5:00 AM-Fri.5:15 AM, Sat.5:00 AM-Sat.5
                                   :15 AM}
VirtualDirectories               : {COMPANY-MAIL01\OAB (Default Web Site)}
ExchangeVersion                  : 0.10 (14.0.100.0)
AdminDisplayName                 :
Name                             : Default Offline Address List
DistinguishedName                : CN=Default Offline Address List,CN=Offline Address Lists,CN=Address Lists Container,
                                   CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=illumite
                                   x,DC=local
Identity                         : \Default Offline Address List
Guid                             : e9860392-ccbd-467b-8e53-81f1abc24f87
ObjectCategory                   : illumitex.local/Configuration/Schema/ms-Exch-OAB
ObjectClass                      : {top, msExchOAB}
WhenChanged                      : 9/20/2011 4:42:26 PM
WhenCreated                      : 9/20/2011 1:24:15 PM
WhenChangedUTC                   : 9/20/2011 9:42:26 PM
WhenCreatedUTC                   : 9/20/2011 6:24:15 PM
OrganizationId                   :
OriginatingServer                : Illumitex-Util.illumitex.local
IsValid                          : True
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Author Comment

by:Chuck Cobern
ID: 36573218
The OAB folder is located at C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OAB\e9860392-ccbd-467b-8e53-81f1abc24f87

There is nothing in this directory.

There were two errors when running update-offlineaddressbook

1. OABGen encountered error 80004005 (internal ID 501038d) accessing the public folder database while generating the offline address list for address list '/'.
- \Default Offline Address List

2. OABGen encountered error 80004005 while cleaning the offline address list public folders under /o=First Organization/cn=addrlists/cn=oabs/cn=Default Offline Address List.  Please make sure the public folder database is mounted and replicas exist of the offline address list folders.  No offline address lists have been generated.  Please check the event log for more information.
- \Default Offline Address List
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LVL 49

Assisted Solution

by:Akhater
Akhater earned 100 total points
ID: 36575805
2. OABGen encountered error 80004005 while cleaning the offline address list public folders under /o=First Organization/cn=addrlists/cn=oabs/cn=Default Offline Address List.  Please make sure the public folder database is mounted and replicas exist of the offline address list folders.  No offline address lists have been generated.  Please check the event log for more information.
- \Default Offline Address List

here is your problem, I guess this is a migration from 2003 am I right ?
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LVL 34

Accepted Solution

by:
Shreedhar Ette earned 400 total points
ID: 36576018
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Author Comment

by:Chuck Cobern
ID: 36576103
You are correct. Running that script resolved the OAB generation issue. I did find that there were a number of issues on why Outlook clients couldn't get the OAB.

1. Running the public folder scripts from the above URL and the running update-offline address book generated the OAB.xml and other files.
2. Autodiscover was configured incorrectly so Outlook clients weren't even pulling the oab URL.
3. The OAB virtual directory was configured for the path C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OAB but the OAB files were actually located at C:\Program Files\Microsoft\Exchange Server\V14\ExchangeOAB.

After correcting 1 and 2, I went into IIS and changed the path of the virtual directory to C:\Program Files\Microsoft\Exchange Server\V14\ExchangeOAB. I was then able to download the OAB! Whew......
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Author Closing Comment

by:Chuck Cobern
ID: 36576111
Thanks for all the help on the issue.
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