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Exchange 2010 Outlook Rules

Posted on 2011-09-20
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Last Modified: 2012-08-14
We have an interesting case where we have the following rules on a mailbox called SAPPO, these rules worked with Exchange 2003 but not Exchange 2010.

Apply this rule after the message arrives
from Doe, John
forward it to Doe, John
and move it to the Forwarded folder

This rule worked when the mailbox was on our Exchange 2003 server, but does not work when on our Exchange 2010 server. When emails come into the SAPPO mailbox from Doe, John, the mail is not being forwarded back to Doe, John, but the email is moved to the Forwarded folder. Additionally, if I run the rule manually within Outlook, it will forward the emails like it's supposed to, so we are not sure what is going on.

I know the rule sounds weird, but we need it for our business process. Can anyone shed some light on this?

Thanks!
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Question by:dav-i-son
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sunnyc7 earned 500 total points
ID: 36574936
can you run this from exchange shell.

Get-InboxRule –Mailbox jdoe | Select Name, Description | fl

where jdoe is the mailbox of John Doe.
Copy paste the output here.
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Expert Comment

by:sunnyc7
ID: 36574944
Alternatively you can login to ECP

https://mail.domain.com/ecp

replace mail.domain.com with your FQDN
login using the username / password and manage the inbox rules of John Doe.
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Author Comment

by:dav-i-son
ID: 38054583
Name        : Smith, Julie
Description : If the message:
                  the message was received from 'Smith, Julie'
              Take the following actions:
                  forward the message to 'Smith, Julie'
                  and move the message to folder 'Forwarded'

I think we solved it by modifying the rule to say:
Name        : Smith, Julie1
Description : If the message:
                  the message includes specific words in the subject or body 'jsmith'
              Take the following actions:
                  forward the message to 'Smith, Julie'
                  and move the message to folder 'Forwarded'
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