Outlook 2010 will not delete items and send the to the deleted folder

Posted on 2011-09-20
Last Modified: 2012-06-21
a customer created a second user on a single pc with a different login name. when they go to delete an email it will not let them . a box pops up and says DELETED folder is not avaliable.but they can drag the email to the deleted items folder.

when they go to send email an error pops up saying SENT folder is not available. she can then click on OK and the email is sent.

they have administrative rights. i have ran a Office 2010 repair and a scanpst.

if they login as the original user i setup everything works fine.
Question by:russgarrett
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LVL 95

Expert Comment

by:John Hurst
ID: 36570959
Outlook 2010 now puts the PST file into the user's My Documents area. This is the default behaviour and it has changed (a lot) from prior versions. You can change the location, but you need to use the manual setup when making a profile.

So I expect the second user does not have appropriate rights to user one's Outlook file.

... Thinkpads_User

Author Comment

ID: 36571049
I wonder if i should export all the email from both accounts and then delete the account we do not use anymore and then import both pst files into the account being used. Or delete both accounts and create a new one and import both pst files into the account .

the best option might be to see if i can export the emails from the account currently in use. then delete both accounts and create one account and then import the pst file. hopefully i can delete and forget about the emails in the account that i do not think is in use anymore.

i don't know what rights issue there would be or how to correct.
sorry if this email confused you.
LVL 95

Accepted Solution

John Hurst earned 250 total points
ID: 36571075
If you have two users, they really should have their own Outlook Profiles. Your first post suggests you were trying to use the same PST for both users. You should not do this, and maybe you were not and I was mistaken.

If they have their own profiles (own PST files), Outlook 2010 will put them into the separate My Documents (or just Documents) folders.

What might be easiest is to securely back up (somewhere else) any live PST files. Then open Outlook in each userid and delete the Outlook Profiles. Now delete the PST files (backed up earlier).

Restart, and now set up each user with their own Outlook account. You can then import whatever email you would like. But going forward, the emails would be different (different PST files).
... Thinkpads_User

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Author Comment

ID: 36571104
the customer set the second user up so i will have to see exactly what they did. if they can remember.
LVL 95

Expert Comment

by:John Hurst
ID: 36571115
OK - Post later when you find out.  Thanks. .... Thinkpads_User
LVL 95

Expert Comment

by:John Hurst
ID: 36980444
Thank you. I was pleased to assist and good luck going forward. ... Thinkpads_User

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