[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now


Outlook 2010 will not delete items and send the to the deleted folder

Posted on 2011-09-20
Medium Priority
Last Modified: 2012-06-21
a customer created a second user on a single pc with a different login name. when they go to delete an email it will not let them . a box pops up and says DELETED folder is not avaliable.but they can drag the email to the deleted items folder.

when they go to send email an error pops up saying SENT folder is not available. she can then click on OK and the email is sent.

they have administrative rights. i have ran a Office 2010 repair and a scanpst.

if they login as the original user i setup everything works fine.
Question by:russgarrett
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
LVL 98

Expert Comment

by:John Hurst
ID: 36570959
Outlook 2010 now puts the PST file into the user's My Documents area. This is the default behaviour and it has changed (a lot) from prior versions. You can change the location, but you need to use the manual setup when making a profile.

So I expect the second user does not have appropriate rights to user one's Outlook file.

... Thinkpads_User

Author Comment

ID: 36571049
I wonder if i should export all the email from both accounts and then delete the account we do not use anymore and then import both pst files into the account being used. Or delete both accounts and create a new one and import both pst files into the account .

the best option might be to see if i can export the emails from the account currently in use. then delete both accounts and create one account and then import the pst file. hopefully i can delete and forget about the emails in the account that i do not think is in use anymore.

i don't know what rights issue there would be or how to correct.
sorry if this email confused you.
LVL 98

Accepted Solution

John Hurst earned 1000 total points
ID: 36571075
If you have two users, they really should have their own Outlook Profiles. Your first post suggests you were trying to use the same PST for both users. You should not do this, and maybe you were not and I was mistaken.

If they have their own profiles (own PST files), Outlook 2010 will put them into the separate My Documents (or just Documents) folders.

What might be easiest is to securely back up (somewhere else) any live PST files. Then open Outlook in each userid and delete the Outlook Profiles. Now delete the PST files (backed up earlier).

Restart, and now set up each user with their own Outlook account. You can then import whatever email you would like. But going forward, the emails would be different (different PST files).
... Thinkpads_User

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.


Author Comment

ID: 36571104
the customer set the second user up so i will have to see exactly what they did. if they can remember.
LVL 98

Expert Comment

by:John Hurst
ID: 36571115
OK - Post later when you find out.  Thanks. .... Thinkpads_User
LVL 98

Expert Comment

by:John Hurst
ID: 36980444
Thank you. I was pleased to assist and good luck going forward. ... Thinkpads_User

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Mailbox Overload?
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question