russgarrett
asked on
Outlook 2010 will not delete items and send the to the deleted folder
a customer created a second user on a single pc with a different login name. when they go to delete an email it will not let them . a box pops up and says DELETED folder is not avaliable.but they can drag the email to the deleted items folder.
when they go to send email an error pops up saying SENT folder is not available. she can then click on OK and the email is sent.
they have administrative rights. i have ran a Office 2010 repair and a scanpst.
if they login as the original user i setup everything works fine.
when they go to send email an error pops up saying SENT folder is not available. she can then click on OK and the email is sent.
they have administrative rights. i have ran a Office 2010 repair and a scanpst.
if they login as the original user i setup everything works fine.
ASKER
I wonder if i should export all the email from both accounts and then delete the account we do not use anymore and then import both pst files into the account being used. Or delete both accounts and create a new one and import both pst files into the account .
the best option might be to see if i can export the emails from the account currently in use. then delete both accounts and create one account and then import the pst file. hopefully i can delete and forget about the emails in the account that i do not think is in use anymore.
i don't know what rights issue there would be or how to correct.
sorry if this email confused you.
the best option might be to see if i can export the emails from the account currently in use. then delete both accounts and create one account and then import the pst file. hopefully i can delete and forget about the emails in the account that i do not think is in use anymore.
i don't know what rights issue there would be or how to correct.
sorry if this email confused you.
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ASKER
the customer set the second user up so i will have to see exactly what they did. if they can remember.
OK - Post later when you find out. Thanks. .... Thinkpads_User
Thank you. I was pleased to assist and good luck going forward. ... Thinkpads_User
So I expect the second user does not have appropriate rights to user one's Outlook file.
... Thinkpads_User