Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

"Cannot Send Item" - Sending Email from Outlook 2007 from 3rd Party Program

Posted on 2011-09-20
1
Medium Priority
?
407 Views
Last Modified: 2012-05-27
Im having an issue with a customers system, where they try and send an email from a 3rd party reservations system. All the software does is links to Outlook.

The to, subject and message fields are automatically populated, though when you press send you get the error "Cannot send Item".
When you change the email it works fine, even to the point of removing the m off com and adding it back, is a work around.

We were running Outlook 2003, then Outlook 2003 SP3, now Outlook 2007 and are getting the same issue.

Another issue is its running on a terminal server and the support for the software won't support because they are using macs to access the terminal server. .... stupid.


If someone can help that would be great. thanks,
0
Comment
Question by:coffscomservice
1 Comment
 
LVL 4

Accepted Solution

by:
maxsmith5k earned 2000 total points
ID: 36571882
This can sometimes be causeed by Outlook 2007 not able to handle some web mail address formats.

You can work around this by changing the format of
your message to rich text by selecting "Options", "Format" , "Rich Text". You
can send the message without any problem.
 
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
I came across an unsolved Outlook issue and here is my solution.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question