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Outlook message bounces

Posted on 2011-09-21
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Last Modified: 2012-05-12
Hi guys,
Im running Exchange 2003 and on the client computer im running Outlook 2007.I sent an email to a client yesterday and when they replied on it they got a bounce message saying that the message could not be delivered. But I receive all emails! How can i solve this such that the receiver stops getting this 'false' bounce messages?
I have checked that
1. my imailbox is not full. Its infact almost empty
2. On the exchange server, the space quota for all users is quite big.
I will appreciate your thoughts and knowledge :-)
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Question by:LiloT
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4 Comments
 
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karllangston earned 1000 total points
ID: 36572722
do you have a forward set on the exchange as if you do it could be in relation to this forward address? you need to get the client to send you a copy of the bounce message that they receive for us to know more.
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Author Comment

by:LiloT
ID: 36572768
There is no forward rule created. The two people(sendee and sender) are actually not on same network. They are actually at different companies.
I hope i got your question right :-)

I have requested the person with the bounced messages to forward to me then i will post it here shortly.
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Author Comment

by:LiloT
ID: 36572986
Karllangstone, you were right!!
Sorry i had not checked that there was a forward address related to this particular email.
The receiver (A) had in the past another user's(B) email forwarded to him(A). User B no longer works in the company and so the maill account is no longer operational. But because the forward rule was still there, that is what was causing the bounce messages. Now I have removed the forward and it works fine.

Thank you!!
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LVL 7

Expert Comment

by:karllangston
ID: 36579609
you are very welcome. Its always the easy ones that catch us out :D
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