Solved

Outlook message bounces

Posted on 2011-09-21
4
300 Views
Last Modified: 2012-05-12
Hi guys,
Im running Exchange 2003 and on the client computer im running Outlook 2007.I sent an email to a client yesterday and when they replied on it they got a bounce message saying that the message could not be delivered. But I receive all emails! How can i solve this such that the receiver stops getting this 'false' bounce messages?
I have checked that
1. my imailbox is not full. Its infact almost empty
2. On the exchange server, the space quota for all users is quite big.
I will appreciate your thoughts and knowledge :-)
0
Comment
Question by:LiloT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 7

Accepted Solution

by:
karllangston earned 250 total points
ID: 36572722
do you have a forward set on the exchange as if you do it could be in relation to this forward address? you need to get the client to send you a copy of the bounce message that they receive for us to know more.
0
 

Author Comment

by:LiloT
ID: 36572768
There is no forward rule created. The two people(sendee and sender) are actually not on same network. They are actually at different companies.
I hope i got your question right :-)

I have requested the person with the bounced messages to forward to me then i will post it here shortly.
0
 

Author Comment

by:LiloT
ID: 36572986
Karllangstone, you were right!!
Sorry i had not checked that there was a forward address related to this particular email.
The receiver (A) had in the past another user's(B) email forwarded to him(A). User B no longer works in the company and so the maill account is no longer operational. But because the forward rule was still there, that is what was causing the bounce messages. Now I have removed the forward and it works fine.

Thank you!!
0
 
LVL 7

Expert Comment

by:karllangston
ID: 36579609
you are very welcome. Its always the easy ones that catch us out :D
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question