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VCB error on Windows 2008 server, unable to create quiesced snapshot

Posted on 2011-09-21
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Last Modified: 2012-05-12
1. The Status from the VSphere is: "Cannot create a quiesced snapshot because the create snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine
2. The VCB is working all along. No changes is being done on the server prior to the VCB failure

Attached is the screenshot for the abovementioned error VCB error
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Question by:GGMU
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4 Comments
 
LVL 120

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 250 total points
ID: 36573094
Try uninstalling VMware Tools, (reboot server) and re-installing VMware Tools in the Virtual Machine.

You can confirm if your VM has this issue, but Select Snapshot Manager, Select Take Snapshot, and Creating a Manual Snapshot, By Ticking and Selecting Quiece VM, but Untick Memory.

Please see screenshot

 Test-if-Snapshot-Broken
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Author Comment

by:GGMU
ID: 36578029
We've tried the suggested solution and there's no problem doing a manual snapshot.

Creating snapshot from the VSphere is fine.
The problem is encountered during the VCB using the command below:  

C:\Program Files\tivoli\TSM\baclient>dsmc backup vm -vmlist=servername -vmbackuptype=FULLVM

This is the error:

[2011-09-22 10:25:11.421 'vcbMounter' 4012 error] Error: Other error encountered
: Snapshot creation failed: Could not quiesce file system.
[2011-09-22 10:25:11.421 'vcbMounter' 4012 error] An error occurred, cleaning up
...
Deleted directory e:\VCBfull\fullvm\rhtss12p\BACKUP_CURRENT
Finished command.  Return code is: 1

Mount command failed. Retry #1...
Retry mount command using Network Base Disk Access.
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Assisted Solution

by:GGMU
GGMU earned 0 total points
ID: 36578880
Full solution is to select "This feature will not be available" for "Volume Shadow Copy Services Support" under "VMware Device Drivers"
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Author Closing Comment

by:GGMU
ID: 36597849
Found that to disable the volume shadow copy services support for vmware device drivers in the vmware tools.
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