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Excel 2010 hangs opening Protected Files

Posted on 2011-09-21
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Last Modified: 2012-05-12
I have a client who is having problems opening excel documents that are in his Outlook 2010 (With Exchange 2010). Also if he saves them and opens them from the file system he gets the problem as well. It just started happening and he has no idea what has changed.

I found an article that described how to turn off protection, but the options aren't there which I presume is because he runs exchange?

He is accessing this account from within a terminal services session on a 2008 r2 server.
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Question by:networkn
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by:0x4c1d
ID: 36576468
Hi i found useing this method when trying to open protected excell files useing parameter %1 for all file type of Excel in the “OPEN” settings of Explorer file associations as follow.

Launch “Windows Explorer”
Click Menu Tools -> Folder Options
Click Tab “File Types”
Select item XLS in the list
Click Button “Advanced”
Select Open in the list
Click button “Edit”

Then add “%1” after /e in the box “Application used to perform action:”

If this wont work try adding in the addin "Lookup Wizard", this automagicly fixs every thing

thanks

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networkn earned 0 total points
ID: 36580345
I actually managed to find and disable protected view and this solved the problem, question is how to determine the cause of the hang next.
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by:awawada
ID: 36585277
Is Windows and Office up to date?
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Expert Comment

by:0x4c1d
ID: 36585643
i think this is what you are after,

it a programme called windbg - its a crash memory dump analyst tool

http://msdn.microsoft.com/en-us/windows/hardware/gg463016

this will give you a detailed report on what caused the crash when any crash happens

thx
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Author Comment

by:networkn
ID: 36972588
Hi There!

Ok well I disabled protection from Excel, same thing now happening with Word. It's not crashing. It's just hanging saying opening protected file.
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by:Ingeborg Hawighorst
ID: 37412254
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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