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Excel 2010 hangs opening Protected Files

I have a client who is having problems opening excel documents that are in his Outlook 2010 (With Exchange 2010). Also if he saves them and opens them from the file system he gets the problem as well. It just started happening and he has no idea what has changed.

I found an article that described how to turn off protection, but the options aren't there which I presume is because he runs exchange?

He is accessing this account from within a terminal services session on a 2008 r2 server.
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networkn
Asked:
networkn
1 Solution
 
0x4c1dCommented:
Hi i found useing this method when trying to open protected excell files useing parameter %1 for all file type of Excel in the “OPEN” settings of Explorer file associations as follow.

Launch “Windows Explorer”
Click Menu Tools -> Folder Options
Click Tab “File Types”
Select item XLS in the list
Click Button “Advanced”
Select Open in the list
Click button “Edit”

Then add “%1” after /e in the box “Application used to perform action:”

If this wont work try adding in the addin "Lookup Wizard", this automagicly fixs every thing

thanks

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networknAuthor Commented:
I actually managed to find and disable protected view and this solved the problem, question is how to determine the cause of the hang next.
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awawadaCommented:
Is Windows and Office up to date?
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0x4c1dCommented:
i think this is what you are after,

it a programme called windbg - its a crash memory dump analyst tool

http://msdn.microsoft.com/en-us/windows/hardware/gg463016

this will give you a detailed report on what caused the crash when any crash happens

thx
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networknAuthor Commented:
Hi There!

Ok well I disabled protection from Excel, same thing now happening with Word. It's not crashing. It's just hanging saying opening protected file.
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Ingeborg Hawighorst (Microsoft MVP / EE MVE)Microsoft MVP ExcelCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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