Solved

Remove profile from iPhone

Posted on 2011-09-21
4
985 Views
Last Modified: 2012-05-12
I have an iPhone that was using the Good Technologies software to connect to our corporate Exchange server. Since the account was removed from the server, and also his iPhone, he is not able to remove the "profile". He can see it in the list of profiles on the phone, but this one does not have the delete button as the others have. Does anyone know how to remove this profile?

Thanks,
Bobby
0
Comment
Question by:munozm
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
jrobillard earned 100 total points
ID: 36574132
in the setting/mail-contact-calender/In the exchange mail account/
completly at the end you have a delete account
is it what you try?
0
 
LVL 9

Assisted Solution

by:MBobrek
MBobrek earned 100 total points
ID: 36577551
The other thing you could try is Settings, General, Profile.  
0
 

Assisted Solution

by:munozm
munozm earned 0 total points
ID: 36580182
Found a resolution...

We use the Good Technologies software for managing iPhones and Androids that connect to my Exchange server. When his account was deleted from the Good server and the application removed from his iPhone, the profile (which restricted the owner from removing it) was still set on the phone. To get around this I:

- Created a separate policy for this user and set it to "Allow user to remove this policy"
- Recreated their account on the server
- Synched the phone
- Deleted the user from the server, App from the phone and then the profile off of the phone

Thanks for ideas and I hope this helps someone else...
0
 

Author Closing Comment

by:munozm
ID: 36708054
Thanks...
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article guides you how to create Excel readable XML format using xcode. Here are some points you must take care - First create a NSMutableString variable NSMutableString *excel = [[NSMutableString alloc] init]; and  then build up your …
Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question