Windows 7 loads, blue screens, and then reboots

Hey all,

Recently, I removed 300+ infected files from a computer using AVAST and malware Bytes. This took care of the slow load time that the computer used to have, but now I have run into another issue.

Every time I try to boot the machine normally, the computer gets to the login screen, stays there for a few seconds, shows the blue error screen, and then restarts.

This doesn't happen in any of the safe modes.

Any ideas on how to fix this?
RedFoxITAsked:
Who is Participating?
 
ded9Connect With a Mentor Commented:
You can uninstall avast from safe mode and then reboot in normal mode.

Can also use avast removal tool is having problems uninstalling the program.

http://files.avast.com/files/eng/aswclear.exe



Ded9
0
 
davealfordIt SupportCommented:
Re-install Windows ......

It's the only way to ensure ALL reminants of viruses/malware are removed.

You could also try a system restore to a time prior to the original problem.
0
 
RedFoxITAuthor Commented:
That's what i thought I might have to do.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
ded9Commented:
Upload the .dmp file located in windows\minidump for analysis.

Reinstall is not required.



Ded9
0
 
RedFoxITAuthor Commented:
Ok...I've looked all over, but I cannot figure a way out to get the DMP files into a folder.

ANy help?
0
 
Mohammed RahmanCommented:
C:\Windows\Minidump

Start the computer in safe mode. Press and hold window key and then press R to launch RUN window.
Type - msconfig and hit enter. Go to startup tab, uncheck all startup items (that you suspect could be causing the problem). Go to services tab, check "hide all microsoft services" and uncheck the services not required.
Restart the computer and that may fix the issue.
0
 
ded9Commented:
Boot the computer in safe mode with networking and then try to upload the .dmp files

Zip it and upload it.



Ded9
0
 
RedFoxITAuthor Commented:
Stopping the startup stuff did not work.

I think this are the files you need. It had todays date on it
Mini092111-01.dmp
0
 
RedFoxITAuthor Commented:
Actually, this is the whole folder
minidump.zip
0
 
chihsCommented:
You can try on the system restore in MS-DOS mode, hope it's helpful

http://www.ehow.com/how_6969201_system-restore-dos-mode.html
0
 
ded9Commented:
Crash dmp points to aswSP.SYS

aswSP.SYS is a avast file...uninstall avast ...reboot computer and check whether u get a crash.


To resolve your issue install the latest version of avast or use another antivirus program like microsoft security essentials which is free

www.microsoft.com/security_essentials/




Ded9
0
 
RedFoxITAuthor Commented:
Well, I don't know how or why, but for some odd reason the blue screen went away. Not sure why or how, but I'll take it.

I removed Avast as you suggested and went ahead and installed Microsoft Security Essentials.

Thanks for the help guys
0
 
Mohammed RahmanCommented:
With due respect to RedFoxIT:

If the BSOD went away after uninstalling Avast, the credit MUST go to friend ded9. We must apreciate his effort.

Its not why or how.
0
 
LeeTutorretiredCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 
RedFoxITAuthor Commented:
Sorry about that guys!

I thought I had already accepted his answer as the best one.

0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.