Solved

Windows 7 loads, blue screens, and then reboots

Posted on 2011-09-21
16
274 Views
Last Modified: 2012-05-12
Hey all,

Recently, I removed 300+ infected files from a computer using AVAST and malware Bytes. This took care of the slow load time that the computer used to have, but now I have run into another issue.

Every time I try to boot the machine normally, the computer gets to the login screen, stays there for a few seconds, shows the blue error screen, and then restarts.

This doesn't happen in any of the safe modes.

Any ideas on how to fix this?
0
Comment
Question by:RedFoxIT
  • 6
  • 4
  • 2
  • +3
16 Comments
 
LVL 9

Expert Comment

by:davealford
ID: 36574505
Re-install Windows ......

It's the only way to ensure ALL reminants of viruses/malware are removed.

You could also try a system restore to a time prior to the original problem.
0
 

Author Comment

by:RedFoxIT
ID: 36574514
That's what i thought I might have to do.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36575068
Upload the .dmp file located in windows\minidump for analysis.

Reinstall is not required.



Ded9
0
 

Author Comment

by:RedFoxIT
ID: 36575357
Ok...I've looked all over, but I cannot figure a way out to get the DMP files into a folder.

ANy help?
0
 
LVL 10

Expert Comment

by:Mohammed Rahman
ID: 36575860
C:\Windows\Minidump

Start the computer in safe mode. Press and hold window key and then press R to launch RUN window.
Type - msconfig and hit enter. Go to startup tab, uncheck all startup items (that you suspect could be causing the problem). Go to services tab, check "hide all microsoft services" and uncheck the services not required.
Restart the computer and that may fix the issue.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36576003
Boot the computer in safe mode with networking and then try to upload the .dmp files

Zip it and upload it.



Ded9
0
 

Author Comment

by:RedFoxIT
ID: 36577018
Stopping the startup stuff did not work.

I think this are the files you need. It had todays date on it
Mini092111-01.dmp
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 

Author Comment

by:RedFoxIT
ID: 36577029
Actually, this is the whole folder
minidump.zip
0
 
LVL 2

Expert Comment

by:chihs
ID: 36578164
You can try on the system restore in MS-DOS mode, hope it's helpful

http://www.ehow.com/how_6969201_system-restore-dos-mode.html
0
 
LVL 30

Expert Comment

by:ded9
ID: 36578584
Crash dmp points to aswSP.SYS

aswSP.SYS is a avast file...uninstall avast ...reboot computer and check whether u get a crash.


To resolve your issue install the latest version of avast or use another antivirus program like microsoft security essentials which is free

www.microsoft.com/security_essentials/




Ded9
0
 
LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 36578609
You can uninstall avast from safe mode and then reboot in normal mode.

Can also use avast removal tool is having problems uninstalling the program.

http://files.avast.com/files/eng/aswclear.exe



Ded9
0
 

Author Comment

by:RedFoxIT
ID: 36581959
Well, I don't know how or why, but for some odd reason the blue screen went away. Not sure why or how, but I'll take it.

I removed Avast as you suggested and went ahead and installed Microsoft Security Essentials.

Thanks for the help guys
0
 
LVL 10

Expert Comment

by:Mohammed Rahman
ID: 36584468
With due respect to RedFoxIT:

If the BSOD went away after uninstalling Avast, the credit MUST go to friend ded9. We must apreciate his effort.

Its not why or how.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 37013548
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 

Author Comment

by:RedFoxIT
ID: 37000511
Sorry about that guys!

I thought I had already accepted his answer as the best one.

0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now