Windows 7 loads, blue screens, and then reboots
Hey all,
Recently, I removed 300+ infected files from a computer using AVAST and malware Bytes. This took care of the slow load time that the computer used to have, but now I have run into another issue.
Every time I try to boot the machine normally, the computer gets to the login screen, stays there for a few seconds, shows the blue error screen, and then restarts.
This doesn't happen in any of the safe modes.
Any ideas on how to fix this?
Recently, I removed 300+ infected files from a computer using AVAST and malware Bytes. This took care of the slow load time that the computer used to have, but now I have run into another issue.
Every time I try to boot the machine normally, the computer gets to the login screen, stays there for a few seconds, shows the blue error screen, and then restarts.
This doesn't happen in any of the safe modes.
Any ideas on how to fix this?
ASKER
That's what i thought I might have to do.
Upload the .dmp file located in windows\minidump for analysis.
Reinstall is not required.
Ded9
Reinstall is not required.
Ded9
ASKER
Ok...I've looked all over, but I cannot figure a way out to get the DMP files into a folder.
ANy help?
ANy help?
C:\Windows\Minidump
Start the computer in safe mode. Press and hold window key and then press R to launch RUN window.
Type - msconfig and hit enter. Go to startup tab, uncheck all startup items (that you suspect could be causing the problem). Go to services tab, check "hide all microsoft services" and uncheck the services not required.
Restart the computer and that may fix the issue.
Start the computer in safe mode. Press and hold window key and then press R to launch RUN window.
Type - msconfig and hit enter. Go to startup tab, uncheck all startup items (that you suspect could be causing the problem). Go to services tab, check "hide all microsoft services" and uncheck the services not required.
Restart the computer and that may fix the issue.
Boot the computer in safe mode with networking and then try to upload the .dmp files
Zip it and upload it.
Ded9
Zip it and upload it.
Ded9
ASKER
Stopping the startup stuff did not work.
I think this are the files you need. It had todays date on it
Mini092111-01.dmp
I think this are the files you need. It had todays date on it
Mini092111-01.dmp
ASKER
Actually, this is the whole folder
minidump.zip
minidump.zip
You can try on the system restore in MS-DOS mode, hope it's helpful
http://www.ehow.com/how_6969201_system-restore-dos-mode.html
http://www.ehow.com/how_6969201_system-restore-dos-mode.html
Crash dmp points to aswSP.SYS
aswSP.SYS is a avast file...uninstall avast ...reboot computer and check whether u get a crash.
To resolve your issue install the latest version of avast or use another antivirus program like microsoft security essentials which is free
www.microsoft.com/security_essentials/
Ded9
aswSP.SYS is a avast file...uninstall avast ...reboot computer and check whether u get a crash.
To resolve your issue install the latest version of avast or use another antivirus program like microsoft security essentials which is free
www.microsoft.com/security_essentials/
Ded9
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Well, I don't know how or why, but for some odd reason the blue screen went away. Not sure why or how, but I'll take it.
I removed Avast as you suggested and went ahead and installed Microsoft Security Essentials.
Thanks for the help guys
I removed Avast as you suggested and went ahead and installed Microsoft Security Essentials.
Thanks for the help guys
With due respect to RedFoxIT:
If the BSOD went away after uninstalling Avast, the credit MUST go to friend ded9. We must apreciate his effort.
Its not why or how.
If the BSOD went away after uninstalling Avast, the credit MUST go to friend ded9. We must apreciate his effort.
Its not why or how.
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
ASKER
Sorry about that guys!
I thought I had already accepted his answer as the best one.
I thought I had already accepted his answer as the best one.
It's the only way to ensure ALL reminants of viruses/malware are removed.
You could also try a system restore to a time prior to the original problem.