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Windows 7 loads, blue screens, and then reboots

Posted on 2011-09-21
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Last Modified: 2012-05-12
Hey all,

Recently, I removed 300+ infected files from a computer using AVAST and malware Bytes. This took care of the slow load time that the computer used to have, but now I have run into another issue.

Every time I try to boot the machine normally, the computer gets to the login screen, stays there for a few seconds, shows the blue error screen, and then restarts.

This doesn't happen in any of the safe modes.

Any ideas on how to fix this?
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Question by:RedFoxIT
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LVL 9

Expert Comment

by:davealford
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Re-install Windows ......

It's the only way to ensure ALL reminants of viruses/malware are removed.

You could also try a system restore to a time prior to the original problem.
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Author Comment

by:RedFoxIT
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That's what i thought I might have to do.
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Expert Comment

by:ded9
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Upload the .dmp file located in windows\minidump for analysis.

Reinstall is not required.



Ded9
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Author Comment

by:RedFoxIT
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Ok...I've looked all over, but I cannot figure a way out to get the DMP files into a folder.

ANy help?
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Expert Comment

by:Mohammed Rahman
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C:\Windows\Minidump

Start the computer in safe mode. Press and hold window key and then press R to launch RUN window.
Type - msconfig and hit enter. Go to startup tab, uncheck all startup items (that you suspect could be causing the problem). Go to services tab, check "hide all microsoft services" and uncheck the services not required.
Restart the computer and that may fix the issue.
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Expert Comment

by:ded9
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Boot the computer in safe mode with networking and then try to upload the .dmp files

Zip it and upload it.



Ded9
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Author Comment

by:RedFoxIT
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Stopping the startup stuff did not work.

I think this are the files you need. It had todays date on it
Mini092111-01.dmp
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Author Comment

by:RedFoxIT
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Actually, this is the whole folder
minidump.zip
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Expert Comment

by:chihs
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You can try on the system restore in MS-DOS mode, hope it's helpful

http://www.ehow.com/how_6969201_system-restore-dos-mode.html
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Expert Comment

by:ded9
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Crash dmp points to aswSP.SYS

aswSP.SYS is a avast file...uninstall avast ...reboot computer and check whether u get a crash.


To resolve your issue install the latest version of avast or use another antivirus program like microsoft security essentials which is free

www.microsoft.com/security_essentials/




Ded9
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Accepted Solution

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ded9 earned 500 total points
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You can uninstall avast from safe mode and then reboot in normal mode.

Can also use avast removal tool is having problems uninstalling the program.

http://files.avast.com/files/eng/aswclear.exe



Ded9
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Author Comment

by:RedFoxIT
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Well, I don't know how or why, but for some odd reason the blue screen went away. Not sure why or how, but I'll take it.

I removed Avast as you suggested and went ahead and installed Microsoft Security Essentials.

Thanks for the help guys
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Expert Comment

by:Mohammed Rahman
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With due respect to RedFoxIT:

If the BSOD went away after uninstalling Avast, the credit MUST go to friend ded9. We must apreciate his effort.

Its not why or how.
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Expert Comment

by:LeeTutor
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This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Author Comment

by:RedFoxIT
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Sorry about that guys!

I thought I had already accepted his answer as the best one.

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