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blue screen 0x0000007B

Posted on 2011-09-21
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Last Modified: 2012-05-12
Hi,

One of the pc in my office got blue screen 0x0000007B, I can not boot it from safe mode.  I put a new hdd in, when it is booting from CD (windows CD), it shows the same screen, any ideas?  thx
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Question by:mcrmg
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by:davealford
ID: 36574487
Check the memory in the PC. If you have two strips of memory and it doesn't need dual strips, remove one stri and try again. If it still bluse screens, put the removed strip in on it's own.
If you have one memory strip run a memory diagnostics tool (Microsoft does one and also available on Ultimate Boot CD)
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by:davealford
ID: 36574538
This could also be defective harddisk or bootsector virus - http://support.microsoft.com/kb/324103
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by:GrX_
ID: 36574561
For your new HDD, your windows CD haven't got the good sata drivers.

When the CD not recognize the HDD or the SATA controller then there are a 0x0000007B blue screen.

Use a software like nlite for add chipset drivers on the windows CD
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by:mcrmg
ID: 36574666
I put the old hdd back, and get 0x000000C2
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by:mcrmg
ID: 36574808
any ideas?  thx
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by:GrX_
ID: 36575269
chkdsk /f/r on the HDD
Format low level if it's the same
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by:mcrmg
ID: 36575694
I ran chkdsk /f/r  from different pc to this hdd, still the same..
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by:justgrand19
ID: 36578103
Try changing the SATA controller in bios to compatibility mode (IDE mode) often windows xp has a hard time seeing certain SATA drive during install. After install change it back.
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by:nobus
ID: 36578789
7b is inaccessible boot device :  http://support.microsoft.com/kb/324103  -->points to disk
C3-2 is bad pool caller  http://support.microsoft.com/kb/265879              -->  points to ram
i suggest to download on anothe rpc the UBCD, and run memtest86+ for ram, and the long diag for your disk :
            http://www.ubcd4win.com/
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by:nobus
ID: 36578797
sorry -bad link for ubcd - use this one : http://www.ultimatebootcd.com/      
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by:mcrmg
ID: 36579652
I ran the ubcd, and click on the EZfix, show c2 again, does it mean ram is bad?  thanks
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by:mcrmg
ID: 36579724
where can I find memery check tool in ubcd?  thx
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by:nobus
ID: 36581012
i posted above : use memtest 86+
navigate to memory for memtest,
use HDD for disk diag
ubcd.png
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by:davealford
ID: 36890782
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by:mcrmg
ID: 36890849
I tested the ram, the ram is good, I am testing HDD since yesterday, it has been over 12 hours, so far it is good.


it is just strange, I get 7B error with good ram when booting.  Got 7b when boot from CD.

but get C2 with good ram when using new HDD
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by:nobus
ID: 36890869
you mean you have that when you try to install XP ?  it may need the sata driver - hit F6 to load it, or slipstream it
http://www.digitgeek.com/how-to-slipstream-sata-drivers-into-xp-cd/
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by:mcrmg
ID: 36891015
ookay, followed the steps loading drivers, still giving me 7B
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by:nobus
ID: 36892204
check if you can boot from a live Knoppix cd, and access the disk   : http://www.knoppix.org/
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by:mcrmg
ID: 36892400
I can boot from boot cd.  I can access hdd from there.
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by:nobus
ID: 36892958
ok -  it seems i missed something, somewherre
fill me in  - what exactly are you trying to do
also post system specs - since we don't know anything  - unless you post it
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by:mcrmg
ID: 36893063
it is Lenovo ThinkCentre M58 9960AKU

I can not get into safe mode, keep rebooting.  7B

Boot from XP CD. 7B

new HDD. C2

thanks
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by:nobus
ID: 36895723
then you have more than 1 problem imo
test the 2 disk drives on another system, and try to start the xp install on it
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by:☠ MASQ ☠
ID: 36895787
Do you have an internal or USB FDD for the laptop?
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_drivers/installing_retail_windowsxp.pdf

Did you try the earlier suggestion of switching from AHCI in the BIOS?
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by:mcrmg
ID: 36903819
try to disable AHCI in bios, it can not find any boot device.  thx
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by:nobus
ID: 36904426
did you test the 2 disk drives on another system, and try to start the xp install on it  ?
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by:mcrmg
ID: 36904475
no, but if I did that, the hardware on two pc is different, would that work ?
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by:nobus
ID: 36904502
i said TESTING the drive - not boot from it
boot from ubcd to test them : http://www.ultimatebootcd.com/      
or use knoppic cd
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by:mcrmg
ID: 36909088
okay, I test both hdd (new and old) from different pc, it went okay...thanks
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by:nobus
ID: 36910511
so the disks are OK?
then try if you can do a system restore  : http://www.ubcd4win.com/
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by:nobus
ID: 36910517
i mean -download ubcd4win, boot from it -do system r estore
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by:mcrmg
ID: 36910851
stupid question, where can I find System Restore in ubcd?  I could not find it..thx
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nobus earned 500 total points
ID: 36911335
sorry - there is no system restore, but you can try the regreswiz under registry tools.
 it will only copy the registry from a restore point  - it usually works
otherwise look at this method  :  http://support.microsoft.com/kb/307545
----------------------------------------------------------------------------------------------
An easier way is to boot from a Bart PE CD (or UBCD4Win CD) and use the file manager for manipulating files. Here  the procedure :
1. rename c:\windows\system32\config\SYSTEM to c:\windows\system32\config\SYSTEM.bak
2. Navigate to the System Volume Information folder.
it contains some restore {GUID} folders such as "_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}".
The restore points are in  folders starting with "RPx under this folder.
3. In such a folder, locate a Snapshot subfolder. This is an example of a folder path to the Snapshot folder:  C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot
4. From the Snapshot folder, copy the following file to the c:\windows\system32\config folder
 _REGISTRY_MACHINE_SYSTEM
5. Rename _REGISTRY_MACHINE_SYSTEM to SYSTEM
6. Exit Bart PE, reboot and test

Use a fairly recent restore point from at least a day or two prior to problem occurring .

** you can add the other hives also with this procedure

http://www.nu2.nu/pebuilder/       BARTPE
http://www.ubcd4win.com/            UBCD4WIN
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by:GSchake
ID: 37808191
I had the same issue.  I tried the suggestion of justgrand19 (see below) and new XP install is working great.  Thanks!

by: justgrand19 Posted on 2011-09-22 at 03:07:49ID: 36578103

Try changing the SATA controller in bios to compatibility mode (IDE mode) often windows xp has a hard time seeing certain SATA drive during install. After install change it back.
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