Solved

Restoring Activities CRM 4.0

Posted on 2011-09-21
6
264 Views
Last Modified: 2012-05-12
One of my users had all of their activities deleted.

I am trying to restore just their activities, however I can't find a reliable way of doing this without restoring the entire database, which I can't do because I would then lose 2 weeks worth of data.

I have also tried looking at the DeletionStateCode field, and found that all records have the same state so I am thinking that during a maintenance that they were purged.

Any ideas?
0
Comment
Question by:bigjdve
  • 3
  • 3
6 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 36574855
I think your only option is to restore a backup to SQL with a different database name. Then either:
1) use the CRM deployment manager to import the organization using the new database name. Then export the activities to excel and import them into the production database or
2) if you don't have an edition of CRM that supports multiple organizations export the activities directly from the SQL tables.

Either way it will be messy.
0
 
LVL 3

Author Comment

by:bigjdve
ID: 36815698
Sorry for the delay in getting back, as we had a problem with the restore.

However, I have been able to extract the information. I can't do a direct SQL restore as it is saying that the table is read only.

I am currently trying to do an import but not being able to find the correct way to map it where it will except the data that it has pushed out.

which versions of CRM can handle multiple organizations?

Do you have any other ideas?
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 36890804
CRM 4.0 Enterprise Edition can handle multiple organizations.

What did you try to restore?
0
Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

 
LVL 3

Author Comment

by:bigjdve
ID: 36891807
I am trying to restore activities that were deleted.

I have restored the entire database, I have it in a separate database on a different SQL server.

I guess I will need to try and setup a different organization in order to try and export from there.
0
 
LVL 29

Accepted Solution

by:
Feridun Kadir earned 500 total points
ID: 36903030
You can't restore the activities directly into the MSCRM database.  The process I envisaged was something like this:

1) Restore the database (with the required activities) to a different database or SQL Server
2) from the activities tables export the required rows to a CSV formatted file
3) Use the CSV file to import into CRM via the CRM application.

Exporting the activities out of the restored database will take time to investigate and include all the correct headings. I haven't done this before but I suspect you will need to do the different activity types (e.g. phone calls, tasks etc) separately. I would start with the filteredviews for each of the activity types in the CRM database. One of the big problems will be to ensure you include links to all the activity parties (e.g. senders, recpients etc). This really is not going to be a simple restore into the current database.
0
 
LVL 3

Author Closing Comment

by:bigjdve
ID: 36995196
This was a long and drawn out process. However it did work. I wish that Microsoft would make this process easier overall.

Thanks for your help.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Automatically creating a Trello card using data from a Microsoft Dynamics CRM record turned out to be an easy project that yielded great results.  Here's how I did this for an internal team at General Code.
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question