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Can you record a call with native Cisco UCM 7.1?

Posted on 2011-09-21
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Last Modified: 2012-05-12
I am troubleshooting an issue with a user who claims delay in calls which come through a call center.  Calls direct to/from the PSTN are fine.  The call center for its part has recordings showing that voice received from either end of the connection is just fine.  So I am left trying to get objective data on the user's experience.  I have a three UCM cluster.  Can I record calls with what I have or is a third party product required for this.  If you could point me to a how-to if this is available - much appreciated.  Thank you.
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Question by:amigan_99
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José Méndez earned 2000 total points
ID: 36576230
CallManager doesn't cut it alone. You need extra software like a Contact Center server:

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Or third party software: http://www.miarec.com/knowledge/cisco-unified-communications-manager-call-recording
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by:amigan_99
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Thank you very much!
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