Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Can you record a call with native Cisco UCM 7.1?

Posted on 2011-09-21
2
Medium Priority
?
275 Views
Last Modified: 2012-05-12
I am troubleshooting an issue with a user who claims delay in calls which come through a call center.  Calls direct to/from the PSTN are fine.  The call center for its part has recordings showing that voice received from either end of the connection is just fine.  So I am left trying to get objective data on the user's experience.  I have a three UCM cluster.  Can I record calls with what I have or is a third party product required for this.  If you could point me to a how-to if this is available - much appreciated.  Thank you.
0
Comment
Question by:amigan_99
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 2000 total points
ID: 36576230
CallManager doesn't cut it alone. You need extra software like a Contact Center server:

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Or third party software: http://www.miarec.com/knowledge/cisco-unified-communications-manager-call-recording
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 36576245
Thank you very much!
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So you think no one can listen in on your VOIP conversations, eh? Well... if you haven't setup Secure Real Time Transport (SRTP), your voice communications can be hacked into by just about anyone! First, let's talk about the intended audience for…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question