CJ27
asked on
Dell computer keeps locking up at random
I have a user that has her computer lockup almost everyday. This is a new pc with a core I7 processor and 8GB of ram so it doesn't seem like a resource issue. This happens at random keyboard and mouse lock up completely and a couple minutes after it happens a message pops up "a usb device has malfunctioned". I have plugged all USB devices (just keyboard and mouse) into other usb ports with no results. There are not any of the typical (not responding messages or any of the typical stuff). It's running windows 7.
rindi
Since this is new I'd go for the Dell warranty. Diagnosing this yourself is probably just a waste of time and resources.
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One quick thing to try is uninstalling all the USB controller in Device Manager and reboot allowing drivers to re-install. It may just be a flaky driver. If that is not successful, time to call Dell.
agree with rindi. Let Dell handle it under warranty. They will send a tech to where the system is, he'll swap nearly everything, and then it will be clear whether it is a hardware problem or not.
you can update the chipset driver - it can help
you can also visually inspect all USB ports for shorts, or damage
you can also visually inspect all USB ports for shorts, or damage
you have to take the error at face value first, and do as Usecomp says: try a different mouse and keyboard - ideally a different brand if available to rule out incompatibilities. After that, I'd try the driver update, and finally call it in to Dell as hardware.
Make sure the user has a backup of their personal data asap, just in case....
Make sure the user has a backup of their personal data asap, just in case....
This is a new pc
Nobody should have to troubleshoot a new PC.
depends on what "new" exactly means a month or 6 months?
ASKER
I replaced the mouse and Keyboard and the problem has not returned.