Solved

Sage CRM 7.1 question

Posted on 2011-09-21
3
969 Views
Last Modified: 2012-05-12
I have recently upgraded Sage CRM 7.1 server
I am trying to login from XP machine with IE8 and there is a pop up says that I have to install Sage plugin. I am trying to install this plugin and get Dr. Watson. any ideas?
0
Comment
Question by:sentia
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 3

Expert Comment

by:gavinel
ID: 36578731
HI

what plugin is it - CTI, Document Drop or Outlook intergration
0
 

Author Comment

by:sentia
ID: 36580812
Sage CRM document plugin
0
 
LVL 3

Accepted Solution

by:
gavinel earned 500 total points
ID: 36585265
Hi

Is the user you are installing the plugin as an Administrator - the use you are trying to install as needs to have access to the following:
[1.] Full access in IE to install Add-ons
[2.] Ability to Enable and install Active X components
[3.] Full access to the windows\system32 folder
[4.] Full access to the windows\downloaded program files folder
[5.] Full Access to the system registry for O/l related registry writes
[6.] Full access on the O.S. for software Installations [as some IT teams may block end users from 'installing software']

Also you may need to tweak the Active X settings on your browser
> Go to Tools à Internet Options, Select Security Tab.
> Click on Custom Level button and go to ActiveX Controls and Plug-ins section.
> Enable both Allow Prompting for ActiveX controls AND Download Signed ActiveX Controls
> Close browser windows and restart browser. Then open CRM and reinstall
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question