Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 999
  • Last Modified:

Sage CRM 7.1 question

I have recently upgraded Sage CRM 7.1 server
I am trying to login from XP machine with IE8 and there is a pop up says that I have to install Sage plugin. I am trying to install this plugin and get Dr. Watson. any ideas?
0
sentia
Asked:
sentia
  • 2
1 Solution
 
gavinelCommented:
HI

what plugin is it - CTI, Document Drop or Outlook intergration
0
 
sentiaAuthor Commented:
Sage CRM document plugin
0
 
gavinelCommented:
Hi

Is the user you are installing the plugin as an Administrator - the use you are trying to install as needs to have access to the following:
[1.] Full access in IE to install Add-ons
[2.] Ability to Enable and install Active X components
[3.] Full access to the windows\system32 folder
[4.] Full access to the windows\downloaded program files folder
[5.] Full Access to the system registry for O/l related registry writes
[6.] Full access on the O.S. for software Installations [as some IT teams may block end users from 'installing software']

Also you may need to tweak the Active X settings on your browser
> Go to Tools à Internet Options, Select Security Tab.
> Click on Custom Level button and go to ActiveX Controls and Plug-ins section.
> Enable both Allow Prompting for ActiveX controls AND Download Signed ActiveX Controls
> Close browser windows and restart browser. Then open CRM and reinstall
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now