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Sage CRM 7.1 question

Posted on 2011-09-21
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Last Modified: 2012-05-12
I have recently upgraded Sage CRM 7.1 server
I am trying to login from XP machine with IE8 and there is a pop up says that I have to install Sage plugin. I am trying to install this plugin and get Dr. Watson. any ideas?
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Question by:sentia
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Expert Comment

by:gavinel
ID: 36578731
HI

what plugin is it - CTI, Document Drop or Outlook intergration
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Author Comment

by:sentia
ID: 36580812
Sage CRM document plugin
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gavinel earned 500 total points
ID: 36585265
Hi

Is the user you are installing the plugin as an Administrator - the use you are trying to install as needs to have access to the following:
[1.] Full access in IE to install Add-ons
[2.] Ability to Enable and install Active X components
[3.] Full access to the windows\system32 folder
[4.] Full access to the windows\downloaded program files folder
[5.] Full Access to the system registry for O/l related registry writes
[6.] Full access on the O.S. for software Installations [as some IT teams may block end users from 'installing software']

Also you may need to tweak the Active X settings on your browser
> Go to Tools à Internet Options, Select Security Tab.
> Click on Custom Level button and go to ActiveX Controls and Plug-ins section.
> Enable both Allow Prompting for ActiveX controls AND Download Signed ActiveX Controls
> Close browser windows and restart browser. Then open CRM and reinstall
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