Solved

Proxy issues with Office 2007 in terminal services

Posted on 2011-09-21
5
307 Views
Last Modified: 2012-05-12
I have users in our Citrix Environment that are not able to access the proper proxy server. We use explicit proxies and they were recently changed. We used to use proxy.domain.com and now we use inetgw.domain.com. We pushed the change through GPO and IE works great. What I am seeing is my users, when accessing an Internet resource from MS Office applications (i.e. Word and PowerPoint) (links sent via email work just fine) they are being prompted for credentials for proxy.domain.com instead of inetgw.domain.com like they are in IE. All traffic is now being blocked to proxy.domain.com therefore they can no longer access these resources. I have spent the last day trying to track this down in the registry to no avail. I have a hunch that Office has cached the proxy server address somewhere but I can't find it anywhere. Can anyone point me in the right direction?
0
Comment
Question by:rkeith2412
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 26

Expert Comment

by:Tony Johncock
ID: 36578951
Hmm - Office should pick up the settings from what is in IE and the fact that Outlook is working leads me to think that the URL's etc in the documents affected are the actual cause.

If you open up say a Word document, and look at the hyperlink properties, what does it include?

If you re-type one of the links, in the same document, I imagine it'll actually work. Could you try that?
0
 
LVL 5

Author Comment

by:rkeith2412
ID: 36579736
I have already tried recreating the hyperlink as well as creating a brand new one. The links did work just fine for me. Not sure if it is because of my profile or the fact that I am an admin.
0
 
LVL 26

Expert Comment

by:Tony Johncock
ID: 36579747
I would ask a user to try creating one to say www.google.com in a blank document.  

I think it'll be fine.

URLs can be funny things in docs.
0
 
LVL 5

Accepted Solution

by:
rkeith2412 earned 0 total points
ID: 36580481
I am now seeing the issue when a user opens Word, clicks on New and tries to click on Labels.  This action takes them out to Office online and uses the old proxy instead of the new.  This issue is not isolated to these documents.  There has to be some place in the registry or their profile that Office is caching this proxy info.
0
 
LVL 5

Author Closing Comment

by:rkeith2412
ID: 37475235
For whatever reason this issue worked itself out on its own.  There must have been some cached info from when we changed proxy servers.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question