Have two e-mail addresses but don't want two separate inboxes in Outlook
Posted on 2011-09-21
I have two main email addresses and all of my email management is done through Outlook (2010).
One of my email addresses is a Gmail account. The other does not end in "@gmail.com" but is alsohandled by Gmail nonetheless. (I'm not sure how the latter works exactly but that's how it was set up by the person who built the website for our company.)
For several years as I was using Office (2007), email messages sent to me using either address ended up in the same inbox in Outlook. In fact, they were indistinguishable.
However, a few months ago, I got a new computer and after all of the software had been installed and files transferred from the old hard drive, I noticed that now there were two separate inboxes in Outlook, one for each e-mail address. Furthermore, instead of all ending up in a single inbox, incoming e-mail messages end up in one or the other inbox depending on which address was used.
I'm not quite sure how that happened or why but I was hopeful that upgrading to Office (2010) recently would correct the problem. Unfortunately it did not; there are still two separate inboxes.
Clarification: in looking at the folders once again, I just noticed that it's not actually two inboxes. Rather, the first item is the heading: Personal Folders. When that is expanded, all of the regular folders appear (e.g. inbox, drafts, sent items, junk, etc.). The second heading (which above I was calling the second inbox), has my second e-mail address as its title and also expands to show a second inbox, etc.
How can I merge everything so that again, I will only have a single set of folders with all incoming emails going to a single inbox, etc?