?
Solved

Print job are disappearing without printing

Posted on 2011-09-21
3
Medium Priority
?
635 Views
Last Modified: 2013-12-15
We have a new print management solution installed and as part of this we are required to use a PS driver for our printers.  We have a number of issues where they are spooling but then disappear without printing or in other cases it is taking seconds per page to print.

I am not sure anything can be done with the second part of the question.  However with the first part of the question we seem to have noticed that if you have admin rights it prints fine and if not it does not print.  Can anyone suggest what permissions are required to print (this is not happening for all users just some)?  

It has been suggested that it may be an issue with have old print driver packages conflicting with the driver we want to use.  Does anyone know a full proof way to remove all traces of the print driver packages we donot require off our machines?
0
Comment
Question by:WNottsC
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 36579129
Which print solution are you using?

In general, check the event log for failed jobs, and before releasing (resuming your in a pull print situation) check the document in the spool folder - does it look right?

Possibly get a free PS viewer and see if it has been encoded correctly.

If a jobs doesn't print it tends to be driver - try printing direct to the device, without print management. does it then print? - try with this enforced PS driver and a PCL driver.

Does it affect all devices, or just specifics:
- Printer/MFD Models
- Users
- Client WS types/builds
- Application
0
 
LVL 2

Accepted Solution

by:
krnischal earned 2000 total points
ID: 36816403
try to check by printing from a normal text file. If it is printing fine from there and not from other applications then it might be an issue with the PS driver.
 If the size of your document is huge it may take some time to spool and print.
 If it is stuck in the spooling for a long time then try restarting the spooler service.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 36896024
It may help to change the spool settings  in Printers folder>printer properties>advanced tab to "start printing after the last page has spooled".
Most Print management tools require that setting for reliable results.
0

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Real-time is more about the business, not the technology. In day-to-day life, to make real-time decisions like buying or investing, business needs the latest information(e.g. Gold Rate/Stock Rate). Unlike traditional days, you need not wait for a fe…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question