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Calendar and Task Reminders not popping up in Outlook 2007

Posted on 2011-09-21
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Last Modified: 2012-05-12
One of our Active Directory users does not get calendar or task reminders in Outlook. We are using Exchange 2003 and Outlook 2007. The user profile is on terminal servers.  

In Outlook - all checkboxes in Tools > Options are checked properly for reminders to pup up. We deleted the profile in AD and recreated it and had the same issue. The reminders worked fine before and suddenly they stopped working - we cannot relate this to something that happened with the network or for that particularly user.

Your advice would be really appreciated.
Thank you.
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Question by:MM-inquiries
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LVL 23

Expert Comment

by:Brian Gee
ID: 36577889
Try closing Outlook and then relaunching from a Run command like so:

outlook /cleanreminders
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Author Comment

by:MM-inquiries
ID: 36579886
Already did that and is not working.
Thanks.
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LVL 23

Expert Comment

by:Brian Gee
ID: 36582173
I would then try closing Outlook, then try with this:

outlook /cleanreminders /cleanfreebusy

Other troubleshooting approaches include recreating the Outlook profile on the Term Serv user profile, and then the invariable new Windows profile on the Term Serv itself.
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Author Comment

by:MM-inquiries
ID: 36582481
Tried outlook /cleanreminders /cleanfreebusy -- still not working.
We'll do the rest of the suggestions and let you know.
Much appreciated.
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Author Comment

by:MM-inquiries
ID: 36587246
Tried all that was recommended and still do not have reminders.

I woudl like to add that in Outlook when going View > Reminders Window - the window pops up but no reminders are displayed.
Thanks.
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LVL 23

Expert Comment

by:Brian Gee
ID: 36588548
A new Windows profile (which is usually exercised as a last resort) should've resolved this... hmm. Could you try starting Outlook up in Safe Mode, then from another computer, send an Appointment to this user for 5 minutes from present time to see if the Reminder kicks up as it should?
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Author Comment

by:MM-inquiries
ID: 36588785
Thanks for continuing to give advice - we will try.
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Expert Comment

by:averyln
ID: 36717834
We're having a very similar issue on one of our customers' terminal server.

We've tried running outlook with the /cleanreminders and the /resetfolders switch (http://support.microsoft.com/kb/286166)  No luck.

We've also tried starting outlook in safe mode.   The reminders window is empty when you manually open it.

However, when the user logs into OWA, the reminders pop-up displays as expected.

Have you had any luck with this yet?
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Accepted Solution

by:
MM-inquiries earned 0 total points
ID: 36717962
Yes - here is the resolution:

Outlook - User that is not getting the reminders for Calendar appointments and Tasks.
Uninstall update from Microsoft:
Update for Microsoft Office Outlook 2007 (KB2583910)  Remove it and your reminders will work again.

Regards.
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Author Closing Comment

by:MM-inquiries
ID: 36902249
We found the solution in house.
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Expert Comment

by:averyln
ID: 36719113
Confirming that removing KB 2583910 resolved our issue as well.  Thanks!
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Author Comment

by:MM-inquiries
ID: 36720726
Most welcomed.
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Expert Comment

by:spaethg000
ID: 36957680
Worked for me too!
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