Email Disappears from Outlook

Posted on 2011-09-22
Last Modified: 2012-05-12
My client has an Exchange 2007 server and Outlook 2007 client. Every now and then individual emails will disappear from his inbox or other folders. It's very rare but frequent enough to be a problem. I've checked all views and filters and they are fine. He is the only user among 35 who has this problem. He can have the email in a folder for 3 weeks and then go look for it and it's gone. It happens about once every couple of weeks. All Antivirus scanning etc... happens prior to email being handed off to Exchange. Any thoughts?
Question by:ssgchelp

Expert Comment

ID: 36579715
Is there any auto archive configured on the outlook client?

Are you using cached mode, may be worth triyng non cached as a test.

Author Comment

ID: 36579744
No archive. Cached mode is enabled. Might be worth a try but it doesn't make sense. What makes this different from any other email disappearing issue I've ever dealt with is it affects only individual email messages, is random, and not affected by date, size, or folder location. It's totatlly random as to what message gets removed.

Expert Comment

ID: 36579749
Try looking with OWA to see if the email is also missing using that tool.  That way eliminating the client filter etc completely.
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Author Comment

ID: 36579800
Good idea. I'll give it a try.
LVL 14

Accepted Solution

Shabarinath Ramadasan earned 500 total points
ID: 36580005
Seems to be a case of corrupted rule. If thats the case, you may not be able to remove it from the rules menu. Quick fix is to archive all the mails to a PST , Delete existing mailbox and create a fresh one.


Expert Comment

ID: 36586042

This will be the issue with corrupted rules, please run outlook client end switches: clean server and client rules which will remove complete rules and then recreate if needed


Author Closing Comment

ID: 37165284
not sure it's fixed yet

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