networkn
asked on
Kaseya vs Labtech
Hi There!
We are a smallish IT Company who inherited Kaseya via an acquisition. It's been nothing but trouble, and it's pretty expensive. Labtech approached us a few months back and are chasing hard offering pretty attractive pricing, but I am pretty keen to hear from people who have migrated one way or the other. Specific Points of interest:
1) Agent footprint, Kaseya's agent is pretty unintrusive, is LT's product the same?
2) Remote Control stability and speed (a MASSIVE problem for us in K)
3) Support quality and availability
4) Killer features I'll miss if I switched from K to LT?
5) Reporting (A massive weakness in K)
6) Built in monitoring sets that are useful
7) Killer features I would get for moving to LT from K
8) Active and Large Community Support? Who is better?
Any other comments or considerations would be greatly appreciated.
We are a smallish IT Company who inherited Kaseya via an acquisition. It's been nothing but trouble, and it's pretty expensive. Labtech approached us a few months back and are chasing hard offering pretty attractive pricing, but I am pretty keen to hear from people who have migrated one way or the other. Specific Points of interest:
1) Agent footprint, Kaseya's agent is pretty unintrusive, is LT's product the same?
2) Remote Control stability and speed (a MASSIVE problem for us in K)
3) Support quality and availability
4) Killer features I'll miss if I switched from K to LT?
5) Reporting (A massive weakness in K)
6) Built in monitoring sets that are useful
7) Killer features I would get for moving to LT from K
8) Active and Large Community Support? Who is better?
Any other comments or considerations would be greatly appreciated.
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ASKER
ITGhost..
Thanks they are useful. I am finding a few issues with my trial of this product, the first is really bad, which is that it takes an AGE to open a vnc session. Once it's open it works nicely, but man it's horribly slow to get started.
Second thing is that the sales guys have been ok, but they seem to have pretty strict rules about the way things should be done during a trial. It's a really short trial, 2 weeks, hardly enough time to evaluate if you are busy, and I was met with a fair amount of resistance when I suggested extending it, with them pushing me to buy it, and use the 120 day return policy to further trial it. Was this your experience?
Thanks they are useful. I am finding a few issues with my trial of this product, the first is really bad, which is that it takes an AGE to open a vnc session. Once it's open it works nicely, but man it's horribly slow to get started.
Second thing is that the sales guys have been ok, but they seem to have pretty strict rules about the way things should be done during a trial. It's a really short trial, 2 weeks, hardly enough time to evaluate if you are busy, and I was met with a fair amount of resistance when I suggested extending it, with them pushing me to buy it, and use the 120 day return policy to further trial it. Was this your experience?
That was not our exerience. Of course, we were early adopters and their policies may have changed since then.
ASKER
Thanks for the information.
ASKER