Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

one Citrix user on our network cannot save MS documents (word and excel), Read Only

Posted on 2011-09-22
10
Medium Priority
?
904 Views
Last Modified: 2012-05-12
We have one user who all of sudden opens all word and excel  (office docs) docs in "read only" status.  Anyone else can open them normal mode.
She is on Citrix online client  and access is via Citrix published apps.
We tried clearing her sessions and exiting , rebooting her citrix and system.

Suggestions please
0
Comment
Question by:wlasner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 3
10 Comments
 
LVL 19

Expert Comment

by:basraj
ID: 36580376
Do you mean she can open the CItrix words docs from the server but couldn't save to her local machine? Did you check the file security in the CItrix plugin? First time it will prompt for full access, read only and do not ask this question etc.
0
 

Author Comment

by:wlasner
ID: 36580476
She is trying to save to her network user folder.  She is a long time user with no system changes (known) since it was working ok.
If your suggestion is a possability - how can I get the system to ask the options agan?
0
 
LVL 19

Expert Comment

by:basraj
ID: 36580510
To make sure if this is something related to online plugin, then ask the  user to login to a different machine where it works for the other users or VIce versa(asking a working user log into this machine and try from there). Regarding the prompt to ask again, can i know the citrix client version being used?

Also when say network user folder, is that mapped on her local machine or it is available only when a user logs into the citrix session?
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 

Author Comment

by:wlasner
ID: 36580550
mapped via network login for all users to their personal user folder on the network.
Citrix presentation server 4.5 (5.0 feature pack).\Client should be 12.1.x
0
 

Author Comment

by:wlasner
ID: 36580583
I am waiting for my user to test on another system and will get back to you
thanks
0
 

Author Comment

by:wlasner
ID: 36580954
We tried logging in as her on another system and the same issue - read only
0
 
LVL 19

Assisted Solution

by:basraj
basraj earned 2000 total points
ID: 36591918
Ok this is nothing to do with citrix client. Issue can occur if the file is open state anywhere. Say example, if file is in server1/file/file.doc. Then go to computer mgmt>connect to server srever1>go to open files in shares, and find the file and close the session.
0
 

Accepted Solution

by:
wlasner earned 0 total points
ID: 36931654
this is one isolated case, have not found a solution yet, maybe her ad profile is corrupt.
appreciate the help
0
 

Author Closing Comment

by:wlasner
ID: 36954270
thank you
0
 

Author Comment

by:wlasner
ID: 36942425
thank you
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #XenDesktop #POC #Proof-of-concept
#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question