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one Citrix user on our network cannot save MS documents (word and excel), Read Only

We have one user who all of sudden opens all word and excel  (office docs) docs in "read only" status.  Anyone else can open them normal mode.
She is on Citrix online client  and access is via Citrix published apps.
We tried clearing her sessions and exiting , rebooting her citrix and system.

Suggestions please
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wlasner
Asked:
wlasner
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2 Solutions
 
basrajCommented:
Do you mean she can open the CItrix words docs from the server but couldn't save to her local machine? Did you check the file security in the CItrix plugin? First time it will prompt for full access, read only and do not ask this question etc.
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wlasnerDirector, ITAuthor Commented:
She is trying to save to her network user folder.  She is a long time user with no system changes (known) since it was working ok.
If your suggestion is a possability - how can I get the system to ask the options agan?
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basrajCommented:
To make sure if this is something related to online plugin, then ask the  user to login to a different machine where it works for the other users or VIce versa(asking a working user log into this machine and try from there). Regarding the prompt to ask again, can i know the citrix client version being used?

Also when say network user folder, is that mapped on her local machine or it is available only when a user logs into the citrix session?
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wlasnerDirector, ITAuthor Commented:
mapped via network login for all users to their personal user folder on the network.
Citrix presentation server 4.5 (5.0 feature pack).\Client should be 12.1.x
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wlasnerDirector, ITAuthor Commented:
I am waiting for my user to test on another system and will get back to you
thanks
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wlasnerDirector, ITAuthor Commented:
We tried logging in as her on another system and the same issue - read only
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basrajCommented:
Ok this is nothing to do with citrix client. Issue can occur if the file is open state anywhere. Say example, if file is in server1/file/file.doc. Then go to computer mgmt>connect to server srever1>go to open files in shares, and find the file and close the session.
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wlasnerDirector, ITAuthor Commented:
this is one isolated case, have not found a solution yet, maybe her ad profile is corrupt.
appreciate the help
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wlasnerDirector, ITAuthor Commented:
thank you
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wlasnerDirector, ITAuthor Commented:
thank you
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