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one Citrix user on our network cannot save MS documents (word and excel), Read Only

Posted on 2011-09-22
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Last Modified: 2012-05-12
We have one user who all of sudden opens all word and excel  (office docs) docs in "read only" status.  Anyone else can open them normal mode.
She is on Citrix online client  and access is via Citrix published apps.
We tried clearing her sessions and exiting , rebooting her citrix and system.

Suggestions please
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Question by:wlasner
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LVL 19

Expert Comment

by:basraj
ID: 36580376
Do you mean she can open the CItrix words docs from the server but couldn't save to her local machine? Did you check the file security in the CItrix plugin? First time it will prompt for full access, read only and do not ask this question etc.
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Author Comment

by:wlasner
ID: 36580476
She is trying to save to her network user folder.  She is a long time user with no system changes (known) since it was working ok.
If your suggestion is a possability - how can I get the system to ask the options agan?
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LVL 19

Expert Comment

by:basraj
ID: 36580510
To make sure if this is something related to online plugin, then ask the  user to login to a different machine where it works for the other users or VIce versa(asking a working user log into this machine and try from there). Regarding the prompt to ask again, can i know the citrix client version being used?

Also when say network user folder, is that mapped on her local machine or it is available only when a user logs into the citrix session?
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Author Comment

by:wlasner
ID: 36580550
mapped via network login for all users to their personal user folder on the network.
Citrix presentation server 4.5 (5.0 feature pack).\Client should be 12.1.x
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Author Comment

by:wlasner
ID: 36580583
I am waiting for my user to test on another system and will get back to you
thanks
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Author Comment

by:wlasner
ID: 36580954
We tried logging in as her on another system and the same issue - read only
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LVL 19

Assisted Solution

by:basraj
basraj earned 500 total points
ID: 36591918
Ok this is nothing to do with citrix client. Issue can occur if the file is open state anywhere. Say example, if file is in server1/file/file.doc. Then go to computer mgmt>connect to server srever1>go to open files in shares, and find the file and close the session.
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Accepted Solution

by:
wlasner earned 0 total points
ID: 36931654
this is one isolated case, have not found a solution yet, maybe her ad profile is corrupt.
appreciate the help
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Author Closing Comment

by:wlasner
ID: 36954270
thank you
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Author Comment

by:wlasner
ID: 36942425
thank you
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