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RouchieFlag for United Kingdom of Great Britain and Northern Ireland

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Any way to test for 'slow' spots between two nationwide locations

A client telephoned me just now to complain our web application is broken because its working very slowly.  I went online and it was working perfectly well.  So, I blamed network traffic in their area to save our reputation(!).  The client is in Northern England, we are central England, and the server is in Southern England (about 400 miles in total between them and the server).

Anyway, is there any method to test whether the infrastructure is encountering issues between two geographical locations?  It would be lovely to just blame BT (usually correctly) but some proof would be also be nice...!

Thanks in advance.
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sakman
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Thanks for your suggestions.  Pingdom and PathPing (from what I can understand) only seem to generate the figures from my current location (or their respective) location to a specified location.  Is it possible to specify both a start and end location with these tools?
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How about if I know the target and destination IP addresses - is that possible then?
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Thanks for your help :-)