Samsung Mesmerize (i500 Android) - Device has Malfunctioned when Connecting via USB
I want to upgrade my phone to the latest version (EH09)
http://www.uscellular.com/android/software.html
As the title states, each time I connect this particular i500 to a computer, I recieve a little popup message that says the device has malfunctioned and Windows wasnt able to recognize it. Here is what I have tried already:
...still the problem exists...
Note: The phone charges perfectly fine as an unrecognized device when connected to a PC and when connected to the wall.
Does anyone have any ideas out there? Thanks!!
http://www.uscellular.com/android/software.html
As the title states, each time I connect this particular i500 to a computer, I recieve a little popup message that says the device has malfunctioned and Windows wasnt able to recognize it. Here is what I have tried already:
Powered off the phone
Removed the battery from the phone when the phone was off
Tried the same phone on another computer (windows xp and windows 7) - same result
Tried a different i500 on each of the above computers (this one connects no problem) -> this leads me to believe the problem exists with the phone, but I kept troubleshooting
Downloaded the latest drivers from http://www.samsung.com/us/support/downloads/SCH-I500
Investigated USB port (nothing looks physically out of place...nothing jammed in there or pins bent)
Enabled/Disabled USB Debugging Mode
Factory Reset problematic phone
...still the problem exists...
Note: The phone charges perfectly fine as an unrecognized device when connected to a PC and when connected to the wall.
Does anyone have any ideas out there? Thanks!!
ASKER
No - I suppose I really don't need the upgrade. At this point, curiosity is the main driving force. I am going to take it to our local US Cellular to see what they say. I'll post back here when I know for sure whats going on.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I'm not sure what the solvent was, but if you have this problem, it might be a decent idea to take the phone in after trying the above troubleshooting.
Great, I'm glad it was that easy!
(tucks that idea away for future troubleshooting)
(tucks that idea away for future troubleshooting)
I agree, this is a problem unique to your one device. I would guess it's either corrupted firmware or, more likely, a hardware problem - anything from a miniscule crack on a circuit board to a bad connector in the mini-usb port.
If it's still under warranty, get it replaced. Otherwise, so long as it functions ok, do you really need the upgrade?
Cheers,
LHerrou