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Symantec Client not updating

Posted on 2011-09-22
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Last Modified: 2013-12-09
We are running Symantec System Center Version 10.1.8.8000  We have LiveUpdate disable on our clients.  We are using Virus Definition Transport Method (VDTM) to update the virus definitions.

I just installed the client software on an XP PC.  After installation the definitions are dated 8/25/2008 on this client only.  All of our other clients have definitions dated 9/21/2011.  I did the install on the new client yesterday and this morning the definitions are still not updated on this new client.

Any suggestions on what I can do to get this new client to start updating itself with current virus definitions?  I have tried rebooting the client, but this does not seem to have any affect.
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Question by:GregMani34
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6 Comments
 
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Expert Comment

by:Eduardo Goicovich
ID: 36580765
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Author Comment

by:GregMani34
ID: 36580869
Thanks for the reply.  The only firewall that is running is the one that was automatically downloaded/installed when I installed the Symantec Client on the XP machine.  In looking through its settings, is seems like it should allow the virus definitions through.
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Expert Comment

by:Eduardo Goicovich
ID: 36580907
check if windows xp firewall is running
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Author Comment

by:GregMani34
ID: 36580964
Windows XP firewall is disabled.
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Accepted Solution

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GregMani34 earned 0 total points
ID: 36581997
Rebooting the Symantec server seems to solve my problem.  The PC is now getting its virus updates.
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Author Closing Comment

by:GregMani34
ID: 36708111
Was able to solve the problem with my own testing
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