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Why can’t I change CALS in SBS 2003 Standard from device to user?

According to Microsoft we should be able to Make this change one time:  http://support.microsoft.com/kb/327644

Problem is that when I open Licensing from Control Panel it tells me that I must open it from the SBS console where this change can’t be made.  

Our server is fully updated and runs great but we simply need to change this since it is currently counting all devices (printers, scanners, etc) and is causing our users to drop connections randomly throughout the day.  
Does a CAL get applied to these just because they are a device on our network or it is because it is using shared from there?

Are there any 3rd party or Microsoft tools that will tell you what device are currently assigned a CAL?
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johnhiro007
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johnhiro007
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Cris HannaCommented:
How many users in your network?
How many computers
Devices such as printers, etc do not consume CALs
The change from user to device or vice versa is a paper thing for the 5 built in CALs that come with the server OS

If you have 3 party software that creates a service, and it creates a separate user account for that purpose (Quickbooks does this) that can consume a CAL
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johnhiro007Author Commented:
Network has 21 users and computers plus 2 servers.  Microsoft shows Maximum use of 26 CALS from SBS licensing.  We know we have 20 CALS and are ok until 25 connections but the 26th then can't connect.  

How can I get a detailed report of what Microsfot is counting as a CAL in use?  
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Cris HannaCommented:
There's no report that's going to give you that info because SBS 2003 and earlier are the only MS products that actually make you install a CAL.   And to be honest the product doesn't count well.  SBS 2008 and SBS 2011 don't have installed CALs

A lot of this is the result of Outlook
If you're users will train themselves to do a File and Exit with Outlook rather than just clicking the Red X or shutting down the PC with Outlook Open, this problem will probably go away

The other thing you can do when this occurs is just restart the License Logging Service in SERVICES
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johnhiro007Author Commented:
Answeres were as good as Microsoft allows for.  If they are preventing us from accessing our server then they should be able to clearly demonstrate the licenses that are being used!
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