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Windws 7 64bit Users computer hangs when saving to Win2008 Server

Posted on 2011-09-22
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Last Modified: 2012-08-13
Back about 3 weeks ago I moved about 1.3 terabytes of data from a 2k3 server to a 2k8 server do to space issues.

I have a mix of windows xp and windows 7 64bits workstations on the network.  

Since the move, the win7 users experience lockups when saving data to the 2k8 server.  They can be in windows explorer, word perfect, or any other program and they will get a message that the program isn't responding when it appears that the save/copy has locked up.  In most cases, you cannot close the the locked program through task mgr and when you try to reboot, the workstation hangs which requires a hard shutdown of the system.  I have verified that the machines are not infected with any virus, malware, etc.  The server itself is running near 90% of the physical memory being used (not sure if that could be causing the issue).  I have verified the desktop and servers have the latest network adapter drivers.  Other than adding memory to the server, is there anything else I might check?
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Question by:ALF-Ray
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Expert Comment

by:hunart
ID: 36582212
I have a few questions for you before I can try to help you:

1) When you mentioned "I moved about 1.3 terabytes of data from a 2k3 server to a 2k8 server".  How did you do that?  If you do just simply "Copy and Paste", your users will have problems with the permissions and shared as you (the administrator) will take ownership of all shared resources and permissions if the move wasn't done right at the beginning.

2) Do you still have the original data on the 2003 box?  You might have to start this process again.

3) There are software out there to do this for you such as Robocopy or MDT (Microsoft Deployment Toolkit) http://technet.microsoft.com/en-us/solutionaccelerators/dd407791.aspx.
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Author Comment

by:ALF-Ray
ID: 36582530
Permissions do not seem to be an issue.  Domain users is set on the share and file.folder level with read/write.  Also, if there was a permission issue, I believe that the windows xp systems would be showing some issues as well.

Data is not on the old 2003  server anymore.

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Author Comment

by:ALF-Ray
ID: 36599914
Here is an example of what happend today.

I went to copy a 2 meg photo from one folder to another on the server. The copying process locked on my screen showing that it was calculating the time.  I was able to kill the process in task manager, but I was unable to open windows explorer up after the issue.  I went into task manager and I could see where I tried to open several explorer processes, but nothing on the screen.  I was able to kill all processes except for one process.  I even tried taskkill which wouldn't remove the procress.  I went to restart the computer and the computer locked up in the shutdown process and had to do a hard shutdown of the unit.  When I went into the folder where i was copying the file to, it was there.  

On another note, I moved the Symantec Endpoint Protection Manager to another unit on our network and that didn't seem to help it any.  After moving SEPM, Physical Memory is still running at 94%.
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ALF-Ray earned 0 total points
ID: 36956623
Issue turns out to be with Symantec v11.  Once removed, issue went away.
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Expert Comment

by:LeeTutor
ID: 37112764
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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