Solved

Cannot print from Internet Explorer but can from firefox or anyother app

Posted on 2011-09-22
4
322 Views
Last Modified: 2012-05-12
I've got one user using Windows 7 and cannot print from Internet Explorer. it prints a blank page and the print preview shows the same blank page. I have tried all the steps in the below article which appears to be the same problem but the solutions don't fix the problem. Has anyone else run into this?



http://support.microsoft.com/kb/973479
0
Comment
Question by:Axis52401
  • 2
4 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 36582329
Close all apps and then try these fixit.

http://support.microsoft.com/mats/printing_problems/

http://support.microsoft.com/mats/ie_performance_and_safety/


Reboot computer and check.


Ded9
0
 
LVL 2

Author Comment

by:Axis52401
ID: 36582473
Ded9
Still nothing
0
 
LVL 30

Accepted Solution

by:
ded9 earned 500 total points
ID: 36582480
User account might be corrupted...create a new user account and check.



Ded9
0
 
LVL 2

Expert Comment

by:techdunes
ID: 36591147
Hi did you try disabling protected mode ? if not try this and it will solve your problem.

•      Open Internet Explorer 7 --> Tools --> Internet Options.
•      In the Internet Options window, click on the Security tab.
•      Below the Security level for this zone area, and directly above the Custom level... and Default level buttons, uncheck the Enable Protected Mode checkbox.
•      Note: Disabling Protected Mode requires a restart of Internet Explorer 7, as you may have seen next to the checkbox in this step.
•      Click OK on the Internet Options window.
•      If you're prompted with a Warning! dialog box, advising that The current security settings will put your computer at risk., click the OK button.
•      Close Internet Explorer 7 and then open it up again.

This has fixed print related problems for couple of my friends. Try it out.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question