Cannot print from Internet Explorer but can from firefox or anyother app
I've got one user using Windows 7 and cannot print from Internet Explorer. it prints a blank page and the print preview shows the same blank page. I have tried all the steps in the below article which appears to be the same problem but the solutions don't fix the problem. Has anyone else run into this?
http://support.microsoft.com/kb/973479
http://support.microsoft.com/kb/973479
ASKER
Ded9
Still nothing
Still nothing
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Hi did you try disabling protected mode ? if not try this and it will solve your problem.
• Open Internet Explorer 7 --> Tools --> Internet Options.
• In the Internet Options window, click on the Security tab.
• Below the Security level for this zone area, and directly above the Custom level... and Default level buttons, uncheck the Enable Protected Mode checkbox.
• Note: Disabling Protected Mode requires a restart of Internet Explorer 7, as you may have seen next to the checkbox in this step.
• Click OK on the Internet Options window.
• If you're prompted with a Warning! dialog box, advising that The current security settings will put your computer at risk., click the OK button.
• Close Internet Explorer 7 and then open it up again.
This has fixed print related problems for couple of my friends. Try it out.
• Open Internet Explorer 7 --> Tools --> Internet Options.
• In the Internet Options window, click on the Security tab.
• Below the Security level for this zone area, and directly above the Custom level... and Default level buttons, uncheck the Enable Protected Mode checkbox.
• Note: Disabling Protected Mode requires a restart of Internet Explorer 7, as you may have seen next to the checkbox in this step.
• Click OK on the Internet Options window.
• If you're prompted with a Warning! dialog box, advising that The current security settings will put your computer at risk., click the OK button.
• Close Internet Explorer 7 and then open it up again.
This has fixed print related problems for couple of my friends. Try it out.
http://support.microsoft.com/mats/printing_problems/
http://support.microsoft.com/mats/ie_performance_and_safety/
Reboot computer and check.
Ded9