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Mac can't print to queue defined on Windows 2003 servers; PCs are all ok

Posted on 2011-09-22
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Last Modified: 2012-06-27
We have several Ricoh multifunction devices (with PostScript) networked with print queues set up on Windows 2003 32-bit server. All PCs are able to print to devices without issue. Macs OSX 5 and OSX 6 are unable to print to the devices. We've tried joining computers to domain, installing AdmitMac, straight IP printing.
You're able to add the printer via IP, Line Printer Daemon- LPD protocol, and printer shows up as an available printer. The local queue displays settings from the device in the Location field, too, so there is communication between the Mac and the printer. If you attempt printing to the device, the device prints out garbage or nothing at all. We've tried using the Generic PS drivers and latest OSX.x PS drivers specific to the device - no difference.
We've also noticed that the printer icon on the Mac changes from a generic printer to a device-specific icon when printing works as it does with HP printers. The printer icon for the Ricoh MFDs remains the generic printer icon.
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Question by:lucasmaria_mc
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8 Comments
 
LVL 53

Accepted Solution

by:
strung earned 250 total points
ID: 36583737
Dumb  question, but are you SURE that you have postscript on the Ricohs (it is usually optional) and that postscript enabled on the printer? Your symptoms sound like what you get when you try to use a postscript drive to print to a PCL printer.

Have you tried the using the generic PCL-6 driver on the Mac?

Finally, exactly what model Ricoh is it?
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Assisted Solution

by:lucasmaria_mc
lucasmaria_mc earned 0 total points
ID: 36586930
Yes, It has been verified tha PS3 is an installed language and we've tried using the Generic PCL-6 driver on the Mac. It is happening with all the Ricohs we have: 2075, 3010, 3045,3260, 2510, C3500, 4500, and 9000. Most departments don't have Macs in them, so it wasn't a known issue. It just recently that Mac users are in the departments with the MFDs.
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Author Closing Comment

by:lucasmaria_mc
ID: 36715386
The Help Desk revisited testing out different Generic PCL drivers on the Macs and found that Generic PCL 6/PCL XL Printer - Gutenprint v5.1.3 worked on some of the Riochs, but not all. Thank you! So far we've confirmed the 3500 behaves the same way and prints pages of code. They tested the Ricoh device-specific PCL driver and that didn't work either. Sad thing is that the Macs were purchased to use for Web work and high-quality graphics. Printing to a MFD with a generic driver kind of defeats the purpose IMO.
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Author Comment

by:lucasmaria_mc
ID: 36589588
More information. A Postscript module was physically installed on the Ricoh 3500 this afternoon. Get this - now the Generic PCL driver allows priniting - which didn't before. Jobs using Generic PS or device-specific PS driver for Ricoh 3500 continue to fail.
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LVL 53

Expert Comment

by:strung
ID: 36589659
As well as installing the PS module, I think you probably have to enable it on the printer.
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LVL 53

Expert Comment

by:strung
ID: 36589684
After making sure that PS is enabled on the printer, I would suggest you delete the existing printer from the Fax and Print preferences panel on the Mac and re-install it afresh.
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Author Comment

by:lucasmaria_mc
ID: 36589711
Printer Web interface to 3500 shows it is is installed. 3rd-party service did installation. I'll pass along the deletion of the Fax and Print preferences to see if this makes a difference.
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Author Comment

by:lucasmaria_mc
ID: 36601636
PS module was installed on Ricoh 3500. Printing using the driver for Generic PCL 6/PCL XL Printer - Gutenprint v5.1.3 worked! Device-specific Rioch PS driver continues to fail, as does the Generic PS driver.
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