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Mac can't print to queue defined on Windows 2003 servers; PCs are all ok

We have several Ricoh multifunction devices (with PostScript) networked with print queues set up on Windows 2003 32-bit server. All PCs are able to print to devices without issue. Macs OSX 5 and OSX 6 are unable to print to the devices. We've tried joining computers to domain, installing AdmitMac, straight IP printing.
You're able to add the printer via IP, Line Printer Daemon- LPD protocol, and printer shows up as an available printer. The local queue displays settings from the device in the Location field, too, so there is communication between the Mac and the printer. If you attempt printing to the device, the device prints out garbage or nothing at all. We've tried using the Generic PS drivers and latest OSX.x PS drivers specific to the device - no difference.
We've also noticed that the printer icon on the Mac changes from a generic printer to a device-specific icon when printing works as it does with HP printers. The printer icon for the Ricoh MFDs remains the generic printer icon.

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strung

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lucasmaria_mc

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lucasmaria_mc

ASKER

The Help Desk revisited testing out different Generic PCL drivers on the Macs and found that Generic PCL 6/PCL XL Printer - Gutenprint v5.1.3 worked on some of the Riochs, but not all. Thank you! So far we've confirmed the 3500 behaves the same way and prints pages of code. They tested the Ricoh device-specific PCL driver and that didn't work either. Sad thing is that the Macs were purchased to use for Web work and high-quality graphics. Printing to a MFD with a generic driver kind of defeats the purpose IMO.

lucasmaria_mc

ASKER

More information. A Postscript module was physically installed on the Ricoh 3500 this afternoon. Get this - now the Generic PCL driver allows priniting - which didn't before. Jobs using Generic PS or device-specific PS driver for Ricoh 3500 continue to fail.

strung

As well as installing the PS module, I think you probably have to enable it on the printer.

strung

After making sure that PS is enabled on the printer, I would suggest you delete the existing printer from the Fax and Print preferences panel on the Mac and re-install it afresh.

lucasmaria_mc

ASKER

Printer Web interface to 3500 shows it is is installed. 3rd-party service did installation. I'll pass along the deletion of the Fax and Print preferences to see if this makes a difference.

lucasmaria_mc

ASKER

PS module was installed on Ricoh 3500. Printing using the driver for Generic PCL 6/PCL XL Printer - Gutenprint v5.1.3 worked! Device-specific Rioch PS driver continues to fail, as does the Generic PS driver.