outlook 07 windows 7 windows jumping behind other windows while typing

Hello FT-Techs,

A application or window does not just lose focus and like you mentioned, you re-installed the system only a week ago which would exclude any weird applications. I do not know if this will apply to your situation. I had a client that also had a notebook which had a similar issue. The client was typing very hard and fast, thus the issue was the same on a keyboard (external) and the one on the laptop itself. The issue was that because of the typing speed and intensity, the client would sometimes "overwhelm" the keyboard and thus causing many buttons to be pressed at once thus causing the cursor either to jump or the window to disappear. A few reasons for the window to disappear are the key combinations:

However, those are GLOBAL key combinations regardless of the application you are using. Office also has its own key combinations for windows views specifically which would increase the number of combination the client might press unknowingly and unintentionally.

Thus when I tried the recreate the issue on the same laptop, I never got it to come up since I was not typing just like the client. As soon as the client was typing, the problem remained. As conclusion I would suggest

that does sound reasonable. he is a proposal writer so it does make sense that he would hit keys like that. i kinda had that feeling that maybe he was doing that i could see him hit windows key and a letter instead of shift or ctrl. can one turn off thoes quick keys to test this?

Just for clarification ; I do not mean hit like a child on a piano. Some people are used to type while resting their palms on the keyboard.On both sides if the keyboard there is the Windows key. I'm just pointing out this situation as I had a client with a similar issue. The client insisted to the end, that this was not the case. When I asked the client to lift the palm from rest and to type more slowly, the issue was resolved. Since equipment is getting more and more advanced, so are key responses and sensitivity.

Another client always used to hover over the touchpad with the palm, thus causing unintentional clicks which would result in the cursor jumping while typing or another window coming into foreground or highlighting the desktop. This was simply solved by disabling the touchpad OR by the special feature to disable the touchpad as soon as the client starts typing and re-enabling it once the client has stopped typing (with certain intervals).

What could be done is to remove the keyboard entirely from the machine and see if ONLY on external keyboard if the problem persists. There might be a control function failure on the laptop keyboard which is fired up intermittently thus causing the issue. However, this would mean that when the client is NOT typing, the issue should appear as well.... So does it happen when the client is not typing, i.e the machine is idle ?

However, here is the link that you've asked for but disabling the shifty key well that does not quite work. Disable the Windows Key Page

as far as i know its only when he is typing in outlook. specificly when writing an email. do you know of a way that i could record his key strokes so it could tell me if he is hitting a button to make this happen. i tried windows PSR tool but it was so large and general i didnt look to hard assuming it wouldnt give me what i was looking for.

also my boss is having a similar issue. it seems when there is alot open and he is on outlook and he is quickly deleting emails by clicking the X it will sometimes switch windows to the back one.

Hello FT-techs,

Up to date, I have not found the application you are looking for. Most of the programs only capture normal keys typed and mainly capture text. These programs are easily detected as a virus (spyware) because they are essentially spyware. However, they do not capture key combinations as the ones we might need it to.

In that context, how many different windows does the user have open when the issue happens ? Might it not just be a third party application, that needs attention ? Like a print job that's done, an update from some program that is trying to start ? Check what those three users have incommon ? Is Skype of MSN messenger trying a conversation ?

Last but not least find out HOW exactly the users describe the problem How does the window close ? Is only one window closed ? Are multiple Windows closed ? Does the system jump to the Desktop ? Are the windows closed or minimized ?

the original person having the issue said that the window just becomes unselected it stays up front it just isnt selected any more. he has not noticed it happening during a print or any meeting requests. he suggested that it seemed to be only when in an email or meeting request that he is typing it up and it just disselects. he thinks it may happen when outlook 07 is comunicating with our exchange server. i am still looking at software and stuff.

Hello FT-techs,

Although the issue must be quite frustrating, it is also very interesting ! I assume whatever application is there, switches to the taskbar or another application running in the background. That's why everything stays the same but the window seems open but unselected. I tried it now opening many different windows in outlook and then I clicked on the taskbar. It might also just be an application that is displaying a "message tooltip" to one of the taskbar icons on the right. Because the client is typing, the message is immediately closed but the window lost focus to the taskbar thus giving the desired unselected window.

I would in this case, check the taskbar icons and check their configurations. You can choose to hide the taskbar icons and show only those that you would like to see. First I would check which applications do display their icons in the taskbar and then check and prevent them from placing an icon in there. If possible, disable all icons in the taskbar and see if that resolves the problem.

In addition to that, it might be a program running in the background that the operating system turns forcus to. To narrow this down, you could check the startup list with msconfig and disable all but the essential items needed. As a given : An application only switches focus to get attention.

Another thing you could try is while the user is working, check if you can close running applications ! First, you'll need to know which application uses which EXE name. For example Skype uses "Skype.exe" and so on. If you have a list you can close these running applications by using the taskmanager or process explorer. Close each app you know can be closed safely until the user notices no more loss of focus on the window. This way you can identify which program might be responsible for focusloss.

For example skype might be set up to display a message as soon as someone connects to it, i.e when the user would like to know when a specific skype user is online instead of just hearing a monotone sound alert.

i will be playing with his computer tomorrow at noon. i will see if i can knock out some of these while im with it and i will let you know. thanks for your quick responses.

ok so i got on his computer and documented what i did as i went i think i am narrowing it down.

First it happened at 12:15 then at 12:20 and again 12:25 and 12:30 so it seems to have 5 minute intervals, then 12:35 i noticed the cpu usage went from 0 to 20 or 30 so i will see if something spikes every 5 min. after 5 min outlook spiked!!! I checked again. Seems like it slightly more than every 5 min. like ever 5.5 min or something the last spike was realy close to 12:41. Once again it did it at 12:45 outlook spiked to 29% cpu usage. I checked the logs to see if i can find anything there. Event viewer shows QuickInfo Outlook Agent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.  now i just need to see what it is an how to remove or fix it. if you know of what this is or how to fix let me know i will be researching it.

the steps i recorded solved the issue.