Solved

outlook 07 windows 7 windows jumping behind other windows while typing

Posted on 2011-09-22
13
343 Views
Last Modified: 2012-06-22
2 employees here have an issue with outlook. one seems to happen when there are alot of windows open. the other doesnt have much to go on except it happens with outlook and its intermitten. i spent about 30-40 min on his computer trying to recreate the issue with no luck. so sometimes it happens ofter other days it doesnt happen. one will be typing an email and then the window will fall to the back and the next window behind will move forward causing him to type with no text going in to the email. we have tried turning off all special click options with the mouse. hide while typing. turn down sensitivity and the smart click option. he is on a laptop but it occurs with a new external mouse and a keyboard. he has it so that all the onboard stuff will turn off when he hooks up external mouse and keyboard so its not the pad or the little knob in the middle. he only has like 2 or 3 addins that arnt microsoft. one is itunes the other is a gotomeeting addin. i had freshly loaded the pc no more than a week before the issue was mentioned. i tried useing Windows problem step recorder but since its so random i had too big of a file to realy get info from. anyone have any ideas. he is on a dell latitude E6510. i do know that  let me know what to do to better help you help me!  
0
Comment
Question by:FT-Techs
  • 8
  • 5
13 Comments
 
LVL 1

Expert Comment

by:cyberion1985
ID: 36585442
Hello FT-Techs,

A application or window does not just lose focus and like you mentioned, you re-installed the system only a week ago which would exclude any weird applications. I do not know if this will apply to your situation. I had a client that also had a notebook which had a similar issue. The client was typing very hard and fast, thus the issue was the same on a keyboard (external) and the one on the laptop itself. The issue was that because of the typing speed and intensity, the client would sometimes "overwhelm" the keyboard and thus causing many buttons to be pressed at once thus causing the cursor either to jump or the window to disappear. A few reasons for the window to disappear are the key combinations:
ALT & TAB
WINDOWSKEY & D

However, those are GLOBAL key combinations regardless of the application you are using. Office also has its own key combinations for windows views specifically which would increase the number of combination the client might press unknowingly and unintentionally.

Thus when I tried the recreate the issue on the same laptop, I never got it to come up since I was not typing just like the client. As soon as the client was typing, the problem remained. As conclusion I would suggest

looking into key delays on the keyboard or to test what happens when the client reduces typing speed and intensity.

for the client to maximize the window he is using
0
 

Author Comment

by:FT-Techs
ID: 36586858
that does sound reasonable. he is a proposal writer so it does make sense that he would hit keys like that. i kinda had that feeling that maybe he was doing that i could see him hit windows key and a letter instead of shift or ctrl. can one turn off thoes quick keys to test this?
0
 
LVL 1

Expert Comment

by:cyberion1985
ID: 36587002
Just for clarification ; I do not mean hit like a child on a piano. Some people are used to type while resting their palms on the keyboard.On both sides if the keyboard there is the Windows key. I'm just pointing out this situation as I had a client with a similar issue. The client insisted to the end, that this was not the case. When I asked the client to lift the palm from rest and to type more slowly, the issue was resolved. Since equipment is getting more and more advanced, so are key responses and sensitivity.

Another client always used to hover over the touchpad with the palm, thus causing unintentional clicks which would result in the cursor jumping while typing or another window coming into foreground or highlighting the desktop. This was simply solved by disabling the touchpad OR by the special feature to disable the touchpad as soon as the client starts typing and re-enabling it once the client has stopped typing (with certain intervals).

What could be done is to remove the keyboard entirely from the machine and see if ONLY on external keyboard if the problem persists. There might be a control function failure on the laptop keyboard which is fired up intermittently thus causing the issue. However, this would mean that when the client is NOT typing, the issue should appear as well.... So does it happen when the client is not typing, i.e the machine is idle ?

However, here is the link that you've asked for but disabling the shifty key well that does not quite work. Disable the Windows Key Page

0
 

Author Comment

by:FT-Techs
ID: 36587033
as far as i know its only when he is typing in outlook. specificly when writing an email. do you know of a way that i could record his key strokes so it could tell me if he is hitting a button to make this happen. i tried windows PSR tool but it was so large and general i didnt look to hard assuming it wouldnt give me what i was looking for.
0
 

Author Comment

by:FT-Techs
ID: 36599529
also my boss is having a similar issue. it seems when there is alot open and he is on outlook and he is quickly deleting emails by clicking the X it will sometimes switch windows to the back one.
0
 
LVL 1

Expert Comment

by:cyberion1985
ID: 36599691
Hello FT-techs,

Up to date, I have not found the application you are looking for. Most of the programs only capture normal keys typed and mainly capture text. These programs are easily detected as a virus (spyware) because they are essentially spyware. However, they do not capture key combinations as the ones we might need it to.

In that context, how many different windows does the user have open when the issue happens ? Might it not just be a third party application, that needs attention ? Like a print job that's done, an update from some program that is trying to start ? Check what those three users have incommon ? Is Skype of MSN messenger trying a conversation ?
startup items
iinstalled programs
running services
operating system
office versions
operating system service packs

Last but not least find out HOW exactly the users describe the problem How does the window close ? Is only one window closed ? Are multiple Windows closed ? Does the system jump to the Desktop ? Are the windows closed or minimized ?
0
What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

 

Author Comment

by:FT-Techs
ID: 36599941
the original person having the issue said that the window just becomes unselected it stays up front it just isnt selected any more. he has not noticed it happening during a print or any meeting requests. he suggested that it seemed to be only when in an email or meeting request that he is typing it up and it just disselects. he thinks it may happen when outlook 07 is comunicating with our exchange server. i am still looking at software and stuff.
0
 
LVL 1

Expert Comment

by:cyberion1985
ID: 36600921
Hello FT-techs,

Although the issue must be quite frustrating, it is also very interesting ! I assume whatever application is there, switches to the taskbar or another application running in the background. That's why everything stays the same but the window seems open but unselected. I tried it now opening many different windows in outlook and then I clicked on the taskbar. It might also just be an application that is displaying a "message tooltip" to one of the taskbar icons on the right. Because the client is typing, the message is immediately closed but the window lost focus to the taskbar thus giving the desired unselected window.

I would in this case, check the taskbar icons and check their configurations. You can choose to hide the taskbar icons and show only those that you would like to see. First I would check which applications do display their icons in the taskbar and then check and prevent them from placing an icon in there. If possible, disable all icons in the taskbar and see if that resolves the problem.

In addition to that, it might be a program running in the background that the operating system turns forcus to. To narrow this down, you could check the startup list with msconfig and disable all but the essential items needed. As a given : An application only switches focus to get attention.

0
 
LVL 1

Expert Comment

by:cyberion1985
ID: 36601005
Another thing you could try is while the user is working, check if you can close running applications ! First, you'll need to know which application uses which EXE name. For example Skype uses "Skype.exe" and so on. If you have a list you can close these running applications by using the taskmanager or process explorer. Close each app you know can be closed safely until the user notices no more loss of focus on the window. This way you can identify which program might be responsible for focusloss.

For example skype might be set up to display a message as soon as someone connects to it, i.e when the user would like to know when a specific skype user is online instead of just hearing a monotone sound alert.
0
 

Author Comment

by:FT-Techs
ID: 36601085
i will be playing with his computer tomorrow at noon. i will see if i can knock out some of these while im with it and i will let you know. thanks for your quick responses.
0
 

Author Comment

by:FT-Techs
ID: 36711797
ok so i got on his computer and documented what i did as i went i think i am narrowing it down.

First it happened at 12:15 then at 12:20 and again 12:25 and 12:30 so it seems to have 5 minute intervals, then 12:35 i noticed the cpu usage went from 0 to 20 or 30 so i will see if something spikes every 5 min. after 5 min outlook spiked!!! I checked again. Seems like it slightly more than every 5 min. like ever 5.5 min or something the last spike was realy close to 12:41. Once again it did it at 12:45 outlook spiked to 29% cpu usage. I checked the logs to see if i can find anything there. Event viewer shows QuickInfo Outlook Agent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.  now i just need to see what it is an how to remove or fix it. if you know of what this is or how to fix let me know i will be researching it.
0
 

Accepted Solution

by:
FT-Techs earned 0 total points
ID: 36893867
so i think, waiting for confirmation from the user, that i figured out the issue and resolved it. i found that Quickinfo Outlook Agent is part of a dell program call Dell On Reader 2.1 which from what i know its supposed to give you outlook mail without booting up your computer. anyway that program caused errors that showed up in the event viewer as outlook notifications. once the program was removed it stoped looking for the outlook agent. unfortunatly once it was removed all text on IE and Outlook was in italics. i found that it had deleted the Aria font Value from the registry. i went to HKEY_LOCAL_MACHINE>>Software>>Microsoft>>Windows NT>>Curent version>>Fonts found that all the arial fonts where there except for "Arial (truetype)" font, just the plain black Arial font was missing. so i created a new Value and set it to that name "Arial (truetype)" with the value data set to Arial.ttf. from what i can tell this has fixed the issue and returned the text to normal. i will repost if the issue is not resolved.
0
 

Author Closing Comment

by:FT-Techs
ID: 36938153
the steps i recorded solved the issue.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now