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Why, when printed large-form, do some of the images in a PDF fail to show up?

Posted on 2011-09-22
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Last Modified: 2013-12-15
One of the users with whom I work has encountered a strange problem when printing. The document is an "image board" consisting of several images and their labels. When printed at 8.5"x11", all of the images appear on the printed page, just as they do onscreen. When the document is printed at 24" x 36", however, a couple of the images simply disappear.

Compounding the problem is the fact that this only seems to be the case with one of our plotters. We have two in the department. One is an HP 1055cm Plus, and the other is a HP T1100PS. Both are connected via Ethernet to a print server running Windows Server 2003, and both are set up with drivers utilizing the HPGL protocol. The document prints properly to the 1055cm Plus; the improper print, with images missing (though the overall structure of the document is printed correctly) occurs with the T1100.

The document being printed is a PDF that had its origin as an AutoCAD 2011 file. The AutoCAD 2011 file was converted into a PDF by means of the Adobe PDF Printer that comes with Adobe CS 2.

After the missing images problem cropped up the first time, I ran the print job through again on the off chance that the first instance was a fluke. The images were missing in the second print as well. When printed to the 1055 Plus, however, the printing worked properly the first time.

From a practical standpoint, of course, I can simply direct users who encounter this problem with the T1100 to our other plotter. I'd very much like to understand what's going wrong here, though, so if the other plotter should become unavailable for some reason, I can be sure that the users with whom I work will be able to get their documents printed properly.

Thanks very much for any help you can offer on this.
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Question by:mrose72
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Dave Baldwin earned 250 total points
ID: 36583732
Both printers support Postscript.  Installing the Postscript driver may help both of them to print correctly since PDF is a Postscript based format.
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